"Exploring Five9: A Comprehensive Cloud-Based Contact Center Solution"

Submitted
5.0
5.0
Overall User Rating

Product(s): Five9 Intelligent CX Platform

Overall Comment:"Five9 is a very great and perfect cloud-based contact center solution that provides a wide range of solutions."

Lessons Learned

Description
Description

What do you like most about the product or service?

Ease of Use, Feature-Rich

Description
Description

What do you dislike most about the product or service?

Cost for SMB

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Improve business process outcomes
  • Improve business process agility
Description

What were the key factors that drove your decision?

  • Overall cost
  • Breadth of services
  • Product roadmap and future vision
  • Strong customer focus
  • Product functionality and performance
Description

Which other vendors did you consider in your evaluation?

  • VOCALLS
  • Floatbot
  • Amazon Web Services (AWS)
  • Genesys
  • IBM
  • inConcert
  • Aisera
  • Exotel

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States|India
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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