Overall experience with
How helpful reviews are selected
Favorable Review
Product: ExtremeCloud IQ
Strong environmental optimization once initial configuration hurdles are addressed
Critical Review
Product: ExtremeCloud IQ
Inconsistent Support and Feature Gaps Emerge With ExtremeCloud IQ Wireless Solutions
Likes and dislikes about
likes
Standout features for me, has to be how they handle wireless security and environmental optimization. We implemented Private PSK, it was very straightforward and gave us 802.1X over the wire with minimal effort and zero headaches. It allowed us to isolate IoT devices, and on top of that automated channel and power tuning that works great! Once deployed the APs adapt to radio frequency changes by itself, this reduced our wi-fi helpdesk tickets to near zero as it related to actual issues outside of user error.
May 28, 2026
dislikes
The XIQ development cycle could use some improvement. Some APs ship missing features which are added later in a patch, and while there are many features, some features are reportedly not implemented properly with even GTAC recommending turning them off. We have also experienced some bugs which can take a long time to fix. Some more QA would be helpful. Extreme's wireless offering is largely missing the robust alerting features offered by its competitors. For example, if a DHCP/DNS server servicing the wireless clients fails, there is no ability to get an email alert from XIQ. This is the biggest issue we have when comparing XIQ wireless with other vendors, who all implement robust alerting and monitoring. As of the time of this review, Extreme is shifting over from ExtremeCloud IQ to PlatformOne, and prioritizing development. In my humble opinion, ExtremeCloud IQ could still use some QA around some of the advanced features. There has been conflicting information regarding which AP models will be supported by the new UI. Some GTAC technicians are absolutely brilliant Wifi experts in the field for many years, however some seem less familiar with Wifi and Extreme's platforms. Quality of assigned technicians varies greatly, although I usually have a good experience. You can call in directly and work with someone with relatively little wait time in the US.
April 25, 2026
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