EXL Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines finance and accounting (F&A) business process outsourcing (BPO) as the use of third-party outsourcing service providers to execute transactional finance processes, including purchase-to-pay (P2P), order-to-cash (O2C), and record-to-report (R2R). BPO service providers remotely connect to clients’ systems to carry out these operations. They can also offer proprietary or partnered process automation solutions to enhance transactional processing efficiency. F&A BPO services are typically delivered from global delivery centers.

F&A BPO providers deliver transaction processing services for P2P, O2C and R2R, leveraging advanced automation technologies. In addition to running these services, providers also offer innovative solutions and transformation expertise to enhance process efficiency and support the ongoing maturation of finance operations.

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Finance and Accounting Business Process Outsourcing

EXL Finance and Accounting Business Process Outsourcing Services

Chief Operating Officer

The onboarding, domain expertise and overall flexibility of the service has been outstanding.  The EXL team has been very accommodating as our business model and target operating model have changed.  They have stood by our side, deployed one of their A+ employees, even though we have deployed less resources than expected.   

3B - 10B USD

10B - 30B USD

30B + USD

1B - 3B USD

500M - 1B USD

250M - 500M USD

50M - 250M USD

<50M USD

SENIOR ASSOCIATE

I had a nice overall experience. They should put more effort into developing their ability to follow deadlines. Developing technological skills will be still another issue. Overall, they are moving in the right direction but still have a long way to go to achieve the client's expectations. 

VP, FINANCE

Overall EXL is achieving all-time best results for the assigned services.  They maintain a focus on transformation, automation, and analytics but have limited significant tangible value adding benefits achieved to date.

Accenture

Genpact

Cognizant

Tata Consultancy Services (TCS)

Capgemini

Other...

Deloitte

Infosys

KPMG

Arvato

Tech Mahindra

Wipro

Datamatics

EXL is a data analytics and digital operations and solutions company. It partners with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to generate insights from data and deliver outcomes for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. 
Recognizing that businesses have unique needs, cultures, goals, and existing technological set-ups, EXL emphasizes collaboration and flexibility in its approach. EXL also aids in the scaling of AI, Generative AI and digital usage, redesigning operating models for added efficiency, and facilitating quicker, more effective decision-making. EXL looks into the entire value chain of a business to integrate impactful strategies and deliver successful outcomes that align with the goals of the business.


Choosing a digital partner is about more than capabilities ‚Äî it‚Äôs about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most ‚Äî your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We‚Äôre your business evolution partner‚Äîtailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we‚Äôre here to partner with you to help you gain‚Äîand maintain‚Äîcompetitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management‚Äîalongside deep industry expertise ‚Äî to deliver solutions that help you outperform the competition.

At EXL, it‚Äôs all about outcomes‚Äîyour outcomes‚Äîand delivering success on your terms. Share your goals with us and together, we‚Äôll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

EXL focuses on providing custom digital solutions to businesses. Recognizing that businesses have unique needs, cultures, goals, and existing technological set-ups, EXL emphasizes collaboration and flexibility in its approach. It adapts its methodologies according to the needs of each business, with the aim of optimizing data utilization for better decision-making and increased operational intelligence. EXL also aids in the scaling of AI and digital usage, redesigning operating models for added efficiency, and facilitating quicker, more effective decision-making. Rather than relying on extensive platform designs or migrations, EXL looks into the entire value chain of a business to integrate impactful strategies. It utilizes its expertise in analytics, digital interventions, and operations management to provide these services. At EXL, the priority is delivering successful outcomes that align with the goals of the business.

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Trusted business partner with a proven track record for driving and sustaining improved results.

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