Genpact Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines finance and accounting (F&A) business process outsourcing (BPO) as the use of third-party outsourcing service providers to execute transactional finance processes, including purchase-to-pay (P2P), order-to-cash (O2C), and record-to-report (R2R). BPO service providers remotely connect to clients’ systems to carry out these operations. They can also offer proprietary or partnered process automation solutions to enhance transactional processing efficiency. F&A BPO services are typically delivered from global delivery centers.

F&A BPO providers deliver transaction processing services for P2P, O2C and R2R, leveraging advanced automation technologies. In addition to running these services, providers also offer innovative solutions and transformation expertise to enhance process efficiency and support the ongoing maturation of finance operations.

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Find the top Finance and Accounting Business Process Outsourcing Providers with Gartner. Compare and filter by verified offering reviews and choose the service that’s right for your organization.

Finance and Accounting Business Process Outsourcing

Genpact Finance and Accounting Business Process Outsourcing Services

Genpact

Director of Finance

We are still in set-up and process transition mode, so it's hard to fully evaluate some of the capabilities as we are not fully live.   I have worked with Genpact across 2 companies and continue to find that they bring deep domain expertise in finance and accounting, along with being accommodating & easy to collaborate with.   

30B + USD

3B - 10B USD

10B - 30B USD

1B - 3B USD

<50M USD

500M - 1B USD

50M - 250M USD

250M - 500M USD

Operations have stabilized over time but looking more of innovative initiatives and partnership

GLOBAL SENIOR SOURCING MANAGER

Genpact have been a great Strategic Partner when it comes to BPO and Transformation. Their Leadership in Sales and Solutioning work well in tandem with their Transition and Service Delivery teams to deliver an outstanding service at great value.  They take time to understand our needs as a client and work in partnership and collaboration with us to address them. 

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Sutherland

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Osource Global

Genpact is a global professional services firm that focuses on delivering outcomes that facilitate business transformations. It builds a culture of entrepreneurship and inclusivity among its sizable global team, enabling them to experiment and embrace opportunities. Genpact transforms a client's vision into reality by combining substantial business and industry expertise with innovative and diverse viewpoints. The firm's commitment to innovation involves the utilization of data, tech, and AI services to design, build, and overhaul businesses, thus delivering competitive advantages.

We're committed to the relentless pursuit of a world that works better for people.

Genpact is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. 

Our entrepreneurial, inclusive culture gives our 115,000+ global team the freedom and autonomy to experiment fearlessly, seize opportunities, and champion change. We turn vision into reality for our clients - including many in the Fortune Global 500 - by combining deep business and industry expertise with collaborative innovation and diverse perspectives. This commitment to innovation creates competitive advantages for our clients, including applying our Data-Tech-AI services to design, build, and transform their businesses.

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Reviews

Ratings Overview

Overall experience with

Favorable Review

Genpact Demonstrates Long Term Partnership and Relationship Focus Underpinned by Delivery

Critical Review

Operational Stability Noted, But Recent Innovation Efforts Remain Limited in Service

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