Infosys Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines finance and accounting (F&A) business process outsourcing (BPO) as the use of third-party outsourcing service providers to execute transactional finance processes, including purchase-to-pay (P2P), order-to-cash (O2C), and record-to-report (R2R). BPO service providers remotely connect to clients’ systems to carry out these operations. They can also offer proprietary or partnered process automation solutions to enhance transactional processing efficiency. F&A BPO services are typically delivered from global delivery centers.

F&A BPO providers deliver transaction processing services for P2P, O2C and R2R, leveraging advanced automation technologies. In addition to running these services, providers also offer innovative solutions and transformation expertise to enhance process efficiency and support the ongoing maturation of finance operations.

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Finance and Accounting Business Process Outsourcing

Infosys Finance and Accounting Business Process Outsourcing Services

Infosys

Manager, Customer Service and Support

Infosys has part of the our Connect service for almost 11 years, and they have transitioned themselves from Vendor to a trusted partner. They have come a long way in managing our HR, Finance and ERP business and they have done an exceptional job. There have been SLA breaches, CSAT scores has been exceptional. we have been passing the BPO control for three consecutive years. Overall, it has been great experience working with Infosys.

50M - 250M USD

30B + USD

10B - 30B USD

<50M USD

1B - 3B USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

250M - 500M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

Head of FP&A

Transition was smooth and well managed by both parties. Documentation was completed and responsibilities are clear. The service works well most of the time and BAU tasks are usually completed well.  There are a few BAU tasks that are often completed incorrectly and more work needs to be done to improve business understanding and to recognise links between issues. 

Director of Finance

Infosys is a true partner, flexible and thinking along with the Transformation process.

Accenture

Genpact

Capgemini

Tata Consultancy Services (TCS)

Wipro

Other...

Cognizant

HCLTech

Deloitte

Tech Mahindra

Sutherland

Datamatics

Exela Technologies

Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.



Reviews

Ratings Overview

Overall experience with

Favorable Review

Infosys Receives Positive Feedback On Effort But Proactivity Could Be Improved

Critical Review

Smooth Transition, Clear Responsibilities, room for improvement in business understanding

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