Sutherland Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines finance and accounting (F&A) business process outsourcing (BPO) as the use of third-party outsourcing service providers to execute transactional finance processes, including purchase-to-pay (P2P), order-to-cash (O2C), and record-to-report (R2R). BPO service providers remotely connect to clients’ systems to carry out these operations. They can also offer proprietary or partnered process automation solutions to enhance transactional processing efficiency. F&A BPO services are typically delivered from global delivery centers.

F&A BPO providers deliver transaction processing services for P2P, O2C and R2R, leveraging advanced automation technologies. In addition to running these services, providers also offer innovative solutions and transformation expertise to enhance process efficiency and support the ongoing maturation of finance operations.

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Finance and Accounting Business Process Outsourcing

Sutherland Global Services Finance and Accounting Business Process Outsourcing Services

Sutherland

Director of Supply Chain

We have a very focused, collaborative vendor/client relationship. Good access into all levels required to work well together. 

1B - 3B USD

50M - 250M USD

30B + USD

500M - 1B USD

3B - 10B USD

10B - 30B USD

<50M USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Finance Manager

Our company has been engaged with SGS F&A for almost 10 years now, the team is great, very cooperative and accommodating. Training and knowledge transfer has always been difficult, team turnover was at a high scale in the initial stage, team's dependency on Retained Organisation/client has always been a problem, lack of initiatives and purely bound to process steps never let the team think outside the box. 

Overall a positive experience working with Sutherland, they are adaptive, focus on learning and using that information to improve upon processes unlike other vendors who transfer work and never optimize it. The team I work with are professional and a pleasure to engage with whether it be for a QBR, process improvement review or a customer complaint. Their approach to challenges is refreshing, where problem-solving is the priority not attributing blame to others or an incomplete DLP.

Genpact

Accenture

Other...

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Deloitte

Conduent

Datamatics

Sutherland is a company specializing in digital transformation with an emphasis on cultivating exceptional experiences for both customers and employees. With a history spanning 35 years, the company focuses on utilizing IP and automation to construct AI-fueled products and platforms. The entity centralizes its business model on prioritizing the customers of its clients and ensuring measurable growth. It comprises a diverse team of international professionals committed to operational efficacy and cultural harmony. This approach is summarized under the banner of 'One Sutherland'.

We make digital ùê°ùêÆùê¶ùêöùêß‚Ñ¢ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! 

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   

For over 35 years, we have cared for our customers‚Äô customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. 

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. 

We call it One Sutherland. #MakeDigitalHuman


Reviews

Ratings Overview

Overall experience with

Favorable Review

Focus on Employee Mindset and Learning Sets Sutherland Apart From Traditional Practices

Critical Review

Team Cooperation Noted, But Dependency And Repetitive Errors Remain Significant Issues

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