Overall experience with
How helpful reviews are selected
Favorable Review
Strong business partner who helps us address operational challenges in a collaborative way
Critical Review
Affordable TCS Service Undermined by High Attrition Rates
Likes and dislikes about
likes
1) Dedication to meeting our needs - The TCS team works to achieve the outcomes required, including working longer hours to meet tight monthly and quarterly timelines. 2) Adaptability to changing business - The TCS team has grown and shifted with us as our business has evolved over time. They have been side-by-side with us through changes in systems, service offerings, and market demands. 3) Strong tower leads - The TCS team has high-quality talent and the leads collaborate with our teams and provide guidance and oversight to their teams in productive ways.
January 7, 2026
dislikes
High attition, service levels are not acceptable and bad
October 27, 2024
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