Overall experience with
How helpful reviews are selected
Favorable Review
Product: Cadency
Structured Trintech Platform Offers Reliability with Adaptable Customer Support Features
Critical Review
Product: ReconNET
Customer Service Improvements Noted Despite Rigid Setup and Interface Difficulties
Likes and dislikes about
likes
stability
February 12, 2026
dislikes
The user interface is not friendly. You have to learn where everything is at and what the settings do as it's not intuitive. It closely resembles old software. While we have some issues with our upstream sources, ReconNet is not very flexible in accommodating those challenges. You have to have it setup in exactly a certain way or the jobs will fail or records will be ignored. Support has been very good as far as walking us through our more challenging setups. Last year, Trintech offered to upgrade to a data service to improve some of the reporting challenges. At this time, we have not decided to move forward with those services.
April 20, 2026
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