Overall experience with
How helpful reviews are selected
Favorable Review
Positive Team Problem-Solving Amid Challenges Presented by Aging Technology Platform
Critical Review
Discontinued Support and Vague Definitions Lead to Customer Uncertainty
Likes and dislikes about
likes
The ability for the team to come together to find and fix issues. Their future vision with the integration of AI is key to the success of the future platform.
December 16, 2025
dislikes
Lack of clarity and purpose. No easy definitions to issues. Disconnect between expectations previously supported and now discontinued without explanation.
November 25, 2025
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.