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Critical Review
Product: Portkey
Manual Updates Required Due to Lack of Easy Third-Party Integration Support
Likes and dislikes about
likes
What I like most about Portkey is the visibility it gives you into your AI usage. Before using it, there was very little clarity on how much was being spent, which AI tools were being used most, or what was actually happening behind the scenes. Portkey changes that completely. The dashboard brings everything into one place costs, usage, performance and makes it easy to understand at a glance without needing a technical background. A close second is the reliability factor. Knowing that if one AI provider goes down, Portkey automatically switches to another without any disruption is genuinely reassuring. It removes a lot of the anxiety around depending on AI tools for important work, and it means things keep running smoothly without needing someone to constantly monitor and intervene. The customer support has also stood out. The team is responsive and clearly invested in making sure users get value from the product, which is not always the case with software platforms. For someone who is not deeply technical, having that support available made a real difference in feeling confident using the platform. Overall, Portkey takes what could be a complicated and fragmented experience of managing AI tools and makes it feel manageable and even straightforward.
April 9, 2026
dislikes
Support for the end product (zed/opencode/goose) usually requires a huge amount of manual effort to keep the models up to date because you can't just select portkey from a drop down and put your key in like you can with so many other providers. models.dev or leveraging zed's Agent Client Protocol (ACP) would help a lot to smooth out the rough edges in using 3rd party tools.
April 9, 2026
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