Overall experience with
How helpful reviews are selected
Favorable Review
Product: ServiceNow Hardware Asset Management
Unified asset management enhances visibility and efficiency with reduce manual effort in IT operation management
Critical Review
Product: ServiceNow Hardware Asset Management
Powerful tool but requires a lot of work to be maintained before you can harvest real value
Likes and dislikes about
likes
1) ServiceNow Hardware Asset Management provides a single unified platform to track all hardware assets, improving visibility, accountability, and decision-making. 2) It manages the compete lifecycle of hardware assets from procurement to retirement. 3) Reduces manual efforts through automation of asset tracking, allocation, and compliance processes. 4) It helps standardized processes, ensuring policy compliance and reducing risks related to asset mismanagement. 5) It integrates smoothly with ITSM modules and monitoring tools and reports help track asset utilization, optomize inventory, and support proactive decision-making. 6) Overall, it improves efficiency by streamlining workflows and enabling better communication across teams.
June 12, 2026
dislikes
User interface could be much better. The middleware in place is good for normal users, but if you are involved in task and approval management requiring to work on the backend its cumbersome.
March 9, 2026
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