dbMotion review in Healthcare Provider Population Health Management (PHM) Solutions

"Product is great but support is lacking"

Submitted

4.0

Overall User Rating

Product(s): dbMotion

Overall Comment:"Great product. Slow support and most of the time you have to fight and argue your case to get adequate support"

4

4.0

Evaluation & Contracting

5

5.0

Integration & Deployment

2

2.0

Service & Support

5

5.0

Product Capabilities

Lessons Learned

Please rate your overall experience with this vendor

4.0

Create a headline summary of your review.

Product is great but support is lacking

What do you like most about the product or service?

Integration of different systems is easy and visually good interface

What do you dislike most about the product or service?

Support is terrible

What one piece of advice would you give other prospective customers?

The product is great but go and take every class they offer. You will be somewhat on your own to make this product live up to its capability

Deployment architecture

Cloud (SaaS or PaaS or IaaS)

Go-live Year

2012

Evaluation & Contracting

4.0

Why did you purchase this product or service?

Other...

We have Allscripts EHR and PM

Which other vendors did you consider in your evaluation?

RelayHealth
Medecision
Health Catalyst
Caradigm

What were the key factors that drove your decision?

Strong user community
Product functionality and performance
Product roadmap and future vision
Pre-existing relationships

Evaluation and contract negotiation

4.0

Ability to understand your organization's needs

4.0

Timely and complete response to product questions

3.0

Pricing and contract flexibility (pricing and terms)

4.0

How satisfied is your organization with the value the product provides for the money spent?

4.0

Integration & Deployment

5.0

What was your implementation strategy?

Worked with just the vendor

How long did your deployment take?

3 - 6 months (<6)

Integration and deployment

5.0

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

5.0

Quality and availability of end-user training

4.0

Ease of deployment

4.0

Service & Support

2.0

Service and support

2.0

Timeliness of vendor's response

4.0

Quality of technical support

4.0

Quality of peer user community

4.0

Did your organization purchase a support package from the vendor?

Yes

Product Capabilities

5.0

Product capabilities

5.0

Version number(s) currently in use in your organization

17

Additional Context

How frequently do you use this product or service?

Daily

How extensively is this product or service being used in your organization?

Company-wide

In which region(s) did your deployment take place?

North America