Athenahealth Reviews, Ratings & Features 2026 | Gartner Peer Insights

Population Health Management (PHM) is the approach used to achieve measurable improvements in the health outcomes of a population. In the broadest definition, healthcare provider population health management platforms cover the set of IT capabilities and related services that enable provider organizations to manage populations of patients and achieve the specific quality, cost and experience goals. The products included in this market provide the crucial capabilities for identifying patients at high risk of poor health, presenting a care plan to address poor health, visualizing the gaps between their current care and the care plan, engaging patients in their health, and tracking the outcomes of care.

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Healthcare Provider Population Health Management (PHM) Solutions (Transitioning to Healthcare Provider Supply Chain Data and Analytics Solutions)

Healthcare Provider Population Health Management (PHM) Solutions

athenahealth Population Health

Athenahealth

medical assistant

We use Athena at my place of work for registering and billing patients. Athena is a very reliable software program to use as we very rarely have any downtime or periods where Athena is not working.The software is very easy to use, only took me a an hour or so to learn how to register patients. I also love that there are all kinds of preprogramed forms in there that can be printed out for patient to sign. The layout is great and easy to look. Over all great program, would highly recommend.

<50M USD

Practice Manager

The clinical software is for the most part fantastic.  Our provider is very pleased.  However, the billing software and credentialing pieces are terrible.  Athena sells itself as an expert in the billing and credentialing industry and that is entirely untrue.

Clinical Operations Coordinator

Emcompasses everything that we are looking for in an electronic health records system including billing, referrals, dashboard insights, and patient record management. 

Allscripts

Other...

Cerner

Epic

Athenahealth is a company that focuses on creating an accessible, high-quality, and sustainable healthcare ecosystem. The main problem it addresses lies in making healthcare insights significant and useful, thereby enabling the creation of healthier futures for people and communities. The company utilises a seamless blend of humanity and digitalisation to achieve this objective. A diverse team of employees, each with different backgrounds, experiences, and perspectives, contribute to decision-making and innovation process, enabling the company to continually evolve.

At athenahealth, it‚Äôs our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a thoughtful balance of humanity and technology, we‚Äôre able to uncover meaningful healthcare insights that can help create healthier futures for our families, our communities, and ourselves.

Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work. 

In 2021, we received 16 workplace awards, earning a spot in the large company category on The Boston Globe‚Äôs Top Places to Work 2021, the Greater Austin Top Workplaces 2021, the Best Places to Work in Maine for 2021, and worldwide recognition as a Silver winner in the 2021 Stevie¬Æ Awards for Great Employers, among others. 

Reviews

Ratings Overview

Overall experience with

Favorable Review

Great offerings

Critical Review

Clinical Software deserves two thumbs up, Billing Software should be avoided at all costs

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