support, managed services, and price
September 8, 2022
Inability, repeatedly, to deliver. This includes situations whereby delivery failed, they then reassessed, calibrated and proposed a new implementation or release date, only to then miss it. Poor maturity in normalized IT processes (the vendor introduced a bug fix midday for us with no notice; the fix had unintended consequences and gave rise to an error and unexpected outcomes that then took internal resources on our side hours to manually correct. When challenged on the release, they seemed surprised that we would ask them to use our CAB processes. So far, product performance. From unexpected errors (which have happened not infrequently) to unexpected outages or serious service degredations, given the criticality of IAM services, this is surprising.
January 25, 2023