Reviews

Support is a huge factor. Support is very incomplete. If they find the answer, then usually no background or explanation is given. Also, they have been wrong several times and only pushing for an explanation allows us to prove that. When that explanation is asked for it is usually over a week before it is provided. The current software lifecycle requirements of their being 3 releases a year, your version must be no less than one version from current and Dev environment automatically upgraded to current within 45 days is flawed. Saviynt is doing this too fast. First Saviynt is not holding to the timeframe they dictated for the 3 releases with no advanced copies of release notes given. This makes planning very difficult. Second with dev being upgrade in 45 days you can often be developing on a different version and that version can change while developing. This is very problematic in Saviynt. Saviynt should have released the 3 version schedule this year and learned how to stick with it. Then waited a year for the other policies. Also there is no customer visibility on hot fixes applied. Current we had a major issue on our Dev environment behaving very different and had broken rules that prod did not have. We put in support ticket and waited for weeks. It was not until our CSM got involved that he looked and told us there was a hotfix applied to Dev. Later support validate it was the hot fix and that the only fix is to wait for Brisbane to be released. No details on what is broken specifically was given and we still do not know when the hotfix was applied. Customer notifications of hotfixes need to be given and visibility on the version you are running at the hotfix level needs to be provided

August 22, 2025