Reviews

Product: MWE seems to be in what we would describe as early stages. Many bug fixes and user complaints that have driven us to required hotfixes to be applied to MWE installation. ATR devices require multiple softwares and on-site VM offerings to be able to run the process. In a large, complex, secure and lean mindset company, this is what we would define as risk and waste. Our MWE, CLAS installations have been unstable (multiple outages each this year) due to known issues that we were not made aware of until they happened. Support: Often times the support model is very hard to follow and knowing who the experts are for individual offerings is very vague. We have had great experience with the engineering teams but once we require help from other teams or certain product related support, the criticality and understanding of engagement seems to drop off. Sometimes we are not sure whether our tickets being entered are ending up in the right folks queues to support. We have been functioning through email for a long time to address concerns, issues, open requirements.

October 25, 2023