Overall experience with
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Critical Review
Product: Infor HR Service Delivery
Employee Case Tracking Simplified With Limited Customization and Outdated System Design
Likes and dislikes about
likes
great interface, easy to navigate thru the features, allows staff to embrace self-serving access within their profiles
January 2, 2026
dislikes
Among the systems we use, this system seems rather outdated and overly simple but in an outdated way. While we could create standardized business processes, they remain rather simple and don't allow for more unique and specific customizations, so it works well for basic employee requests but not for more complex processes. Also, I personally have not had a great experience getting timely responses from the customer support team.
February 12, 2026
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