UKG Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines integrated HR service management (IHRSM) as solutions that provide organizations with a holistic platform for managing HR shared services operations and employee experience. Core functionality includes HR case management (ticketing or routing), a knowledge base, content delivery via channels such as a portal and virtual assistant, service-level agreement (SLA) monitoring and single sign-on into HR administrative applications.

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Integrated HR Service Management Solutions

UKG HR Service Delivery Platform

IT SPECIALIST

It's fairly easy to navigate through the GUI.   Some experience will come in useful.

<50M USD

50M - 250M USD

500M - 1B USD

Gov't/PS/ED <5,000 Employees

3B - 10B USD

10B - 30B USD

30B + USD

MANAGER, HUMAN RESOURCES

This is great for payroll and HRIS.  The reporting side of things is something that could use improvements.  The training at implementation for each module is less than desirable.  You are rushed through that part and there really is no time for questions.  There are training courses you can take through the university, but they are lengthy and who has time for that.  It would be nice if the implementation process was not rushed.

Human Resources Associate

UKG has the best customer service of any HRIS system I have ever used. This platform is all encompassing and can do it all. 

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UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.

At UKG, our purpose is people.‚ÄØAs strong believers in the power of culture and belonging as the secret to success, we champion great workplaces‚ÄØand build lifelong partnerships with our customers to show‚ÄØwhat‚Äôs possible when businesses invest in their people. One of the world‚Äôs leading HCM cloud companies today, UKG and our‚ÄØLife-work Technology approach to HR, payroll, and workforce management solutions for all people helps‚ÄØ 80,000 organizations around the globe and across every‚ÄØindustry anticipate and adapt to their employees‚Äô needs beyond just work. To learn more, visit‚ÄØukg.com. 

UKG Social Media Guidelines available at https://www.ukg.com/ukg-social-media-guidelines.

UKG is a company that fundamentally focuses on people, emphasizing the importance of workplace culture and belonging as key to success. The company builds ongoing collaborations with its clients to demonstrate the potential of investing in their workforce. As a prominent provider of HCM cloud services, UKG utilizes a Life-work Technology approach to HR, payroll, and workforce management solutions. This methodology meets the demands of all individuals and aids over 80,000 organizations worldwide across each sector. In doing so, UKG enables these establishments to anticipate and adapt to the needs of their employees beyond strictly work-related concerns.

Reviews

Ratings Overview

Overall experience with

Favorable Review

A one-stop shop for all your HR needs!

Critical Review

Pre-Packaged Reports Lack Flexibility and Training Feels Rushed During Implementation

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