Gartner defines integration platform as a service (iPaaS) as a vendor-managed cloud service that enables end users to implement integrations between applications, services and data sources, both internal and external to their organization.

Integration Platform as a Service

Gartner defines robotic process automation (RPA) as software that automates tasks within business and IT processes using software scripts that emulate human interaction with the application UI. RPA enables a manual task to be recorded or programmed into a software script, which users can develop through programming or by using the RPA platform’s low-code and no-code GUIs. This script can then be deployed and executed into different runtimes. The runtime executable of the deployed script is referred to as a bot or robot.

Robotic Process Automation

Generative AI (GenAI) model providers focus on developing and providing generative AI technologies and make them available to other developers, businesses and general public through APIs or commercial licenses. Generative AI refers to technologies that can generate new derived versions of content, strategies, designs and methods by learning from large repositories of original source content. This layer of vendors offers access to commercial or open-source foundation models such as LLMs and other types of generative algorithms (such as GANs, genetic/evolutionary algorithms or simulations). These models can be provided for developers to embed into their applications or be used as base models for fine-tuning customized models for their software offerings or internal enterprise use cases. This helps businesses gain the benefits of advanced generative AI technologies while avoiding the high costs, expertise requirements and time needed to develop these technologies in-house. Please note that this market is based on Beta research and is continuously evolving. We will be making changes as and when there are new updates.

Generative AI Model Providers

Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that delivers enterprise process automation by enabling capabilities including orchestration of business processes, enterprise connectivity, low code development and agentic automation. A BOAT market typically includes a cross section of certain capabilities from different markets such as business process automation (BPA), low-code application platforms (LCAP), integration platform as a service (iPaaS), intelligent document processing (IDP), robotic process automation (RPA), collaborative workflow management, and document management. However, this list is not necessarily all encompassing.

Business Orchestration and Automation Technologies

Microsoft Power Automate Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Communication protocol connectors

Application connectors/adapters

Data formats

Data standards

Data Validation and Transformation

Data quality

Orchestration and Choreography

Integration flow development and life cycle management tools

Integration flow operational monitoring and management

Full life cycle API management

API Management

Application/Data Connectors

Ecosystem Partner Community Management

EDI Support

Event Stream Processing

File Transfer Features

Message/Event Broker

Protocol Mapping

Intelligent Document Processing

Decision Automation

Packaged Integration Processes

Business Technologist Experience

Integration Specialist Experience

Software Engineer Experience

Runtime Options

Security and Compliance

Additional Context

Workato

Informatica Intelligent Data Management Cloud

Informatica

Power Automate

Microsoft

Celigo Integration Platform

Celigo

Boomi

Cloud Workflow

DBSync

SAP Integration Suite

SnapLogic Platform

SnapLogic

Tray Universal Automation Cloud

Tray.ai

TIBCO Platform

TIBCO

50M - 250M USD

250M - 500M USD

1B - 3B USD

<50M USD

500M - 1B USD

3B - 10B USD

30B + USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

HEAD OF SYSTEMS AND INFORMATION SECURITY

Seamless inetgration with M365, security and compliance. 

Process Associate

As both a user and an administrator of Power Automate, I've found it to be a very useful tool for streamlining our workflows and automating repetitive tasks. The platform has significantly improved our working efficiency by reducing manual effort and ensuring processes run smoothly across various different applications, its integration with Microsoft 365 and other third party apps makes it a valuable asset for us, both as a individual user and as a team.

Oracle

Other...

Salesforce (MuleSoft)

Amazon Web Services (AWS)

Zapier

Axway

HCL Technologies (Actian)

Google

Adeptia

Cloud Elements

IFTTT

Fujitsu

iCore

RELX (Adaptris)

UiPath

IBM (Red Hat)

InSync

elastic.io

Flowgear

APIANT

Qlik (Talend)

ROBOTICS PROCESS AUTOMATION TEAM LEADER

Immensely powerful, but lacking in features at times, Power Automate could rule the world, but it's terribly complex with little documentation.  

DEVOPS ENG

Power Automate allows for some integrations or even enhancements to be added to others apps provided by Microsoft. I was not very happy when trying to develop some more complicated integrations as it's not very straight forward, I did find some of the templates nice such as schedule reply which then is available freely from Teams.

Senior Consultant

The experience with Microsoft depends on who you get in touch with. Even large companies do not have many possibilities to shape the feature set of their products.

IT Administrator

Power Automate (known as "MS Flow" in the past) has really easy built in connectors and actions for a lot of work. But it is sometimes quite challenging to get something a bit more advanced to work.

SOLUTION ENGINEER

We chose Power Automate to solve a number of manual tasks across our organisation. Right from the start we were able to see the ROI of Power Automate in our Sales and Customer support organisations. Within few weeks, we were able to do extensive process mining and undertand what parts of our workflows can be automated further. Some of our internal processes that needed extensive collaboration on documents were also automated, and now hassle free.

SYSTEM ADMINISTRATOR

Power Automate helps automate simple tasks and helps speed up complex flows. Once you get the hang of it, don't underestimate the flexibility it gives you to automate pretty much everything you do across the Microsoft suite of products. When I started for this company, they had many processes that would rely on filling a printed document, scanning it and emailing it to the IT department. Power Automate was extremely easy to use, combined with Forms to simplify this process and make it that much more efficient. The more you use it, the better you get at it, and when teamed up with Copilot, it gets even better.

IT Manager

When you combine power automate with power apps, power bi or even by itself to automate workflows it's just brilliant. Over the years Microsoft have really developed this platform and are making it better each time with the capabilities that the product can do and integrate with. 
We have many workflows within power automate to create tasks, tickets, download excel files from websites, email responses from forms, create documents and send them for signature, the possibilities are endless with this platform. 

CO-FOUNDER

Power Automate saves every user within our organisation a lot of time every day. They can automate repetitive processes themselves, without any true programming skills required. A truly great product by Microsoft.   

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

Information Technology Analyst

Power Automate has truly been a game-changer for streamlining our repetitive tasks which were really chaotic. It has saved me a lot of time, especially when automating approvals, emails and also collecting important data from Microsoft Forms. It is a great piece of software, especially when one is already using MS 365 apps. 

MEMBER OF THE BOARD

Microsoft PowerAutomate has helped our organisation to automate repetitive processes with ease - a truly powerful tool that is greatly underestimated.

MANAGER OF DATA AND ANALYTICS

Great automation tool for Microsoft365 environments. Lots of useful connectors. Citizen developers to the power!

VERKAUFSBERATER

Power Automate is a brilliant tool to automate processes within M365 Applications. I which I had discovered this tool earlier, it saves me so much time every day!

Data Analyst

It's a great tool for minimizing manual tasks and improving efficiency in both cloud and onprem environments. Every organization that use Microsoft stack has a chance to use cloud automation features.

Partnerships Manager.

Power Automate is a great tool for automating daily tasks. I use it, for example, to organize my email attachments into a Onedrive folder.
I also use Power Automate to receive notifications about my meeting solutions to alert me whther a task has been successfully executed or not.

IT Support Tech

This is a very power program with a wide amount of usability but can at times be hard to get working exactly how you want it but when you get it working it is very reliable 

DEVOPS

Power Automate allows me to automate my workflow tasks without coding, enabling me to streamline all my repetitive tasks
Simply follow the on screen instructions and in just a few clicks you can deploy flows or notifications using pre-configured templates.


Real Time Operations Supervisor

We switched because of its Low-Code Automation.  It supports a wide range of triggers and actions across Microsoft 365 Apps.  

Electrical Designer

Microsoft Power Automate has really simplified my workflow by simply automating my routine and assigned tasks effectively.

MANAGER

We use power automate to trigger automated alerts and mails for various parts of our daily BAU tasks. The automated reminders helps ensure the timelines and takes away the operational risk of miss. We also use it to monitor the tracker and initiate the workflows as per certain fields are updated by the team.

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