Reviews

1. Constantly updating and adding features (the vast majority of them with no additional costs). 2. Exceptional customer care (account management, user meetings, technical support). The customer care team is very tenured. I like the fact that many of the people we deal with have been there as long as we've been a customer (8 years). With many other SaaS providers we use, I find the frequent turnover in account and support teams tiring and detrimental. That's not the case with Interact. They must be a good company to work for and have a rigid hiring process because everyone we deal with on their team is very knowledgeable and customer-focused. 3. Extremely reliable service. I don't recall any service interruptions in our years using the platform. 4. We've gone through two contract renewals and they are very reasonable in their pricing models. As stated earlier, they don't nickel & dime you with new features. They've launched some incredible features and upgrades over the years (Broadcasts and Personas come to mind) without any charge.

April 7, 2026