Overall experience with
How helpful reviews are selected
Favorable Review
Product: Simpplr One
Simpplr offers an outstanding product and even better customer service
Critical Review
Product: Simpplr One
Simpplr Simplifies Content Creation but Unresolved Issues With Features Persist
Likes and dislikes about
likes
Smart Answers and the improved search have been a huge game changer. We are a fast moving business and ask a lot of our employees. Smart answers help save them time finding answers to their questions. We also love the new navigation - this has greatly improved the UX for our employees. Have gotten so much great feedback. ABAC has also been a game-changer. We had SO many workarounds that we'd had to build in order to do similar things that ABAC does. Content approval and workflow - this is going to really help us hone in on our governance of the platform and also keep things actively moving without us having to search for rogue pages that people created that have not been reviewed or approved yet.
April 22, 2026
dislikes
They tend to focus on rolling out new features, while not fixing the problems with the ones they already have. They do have a good office hours program, where you can ask questions and present issues, and they are good about communicating through that platform. However, when submitting multiple trouble tickets, they will respond with generic language, and you don't know which issue they are referring to.
April 17, 2026
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