Microsoft Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the invoice-to-cash (I2C) applications market as cloud-based applications that enable corporate controllers to automatically manage collections and apply customer payments to invoices. I2C applications typically gather, disseminate, track and analyze data from and to internal and external sources. They make I2C processes more efficient and effective, including managing and monitoring deductions, disputes and credit risk. They also typically can ensure invoices are delivered to customers and that customers have options to pay them. I2C applications enable I2C transaction processing across multiple ERP systems. Organizations use I2C applications to collect and apply customer payments to open invoices, perform credit and collections activities, manage deductions and disputes, and deliver and present invoices to customers for payment. I2C applications are cloud-based tools that provide organizations with a standard way of processing across ERPs, while creating flexibility for buyers in how they receive or access invoices as well as pay and dispute them. I2C applications allow an organization to connect and exchange data with multiple ERP systems and other operational tools, such as customer relationship management tools, as well as with partners such as credit and collections agencies, logistics providers, banks and payment service providers. They use data to determine credit risk, automate collections and cash applications activities as well as help manage the resolution of deductions and disputes. Such activities result in faster collection of cash, improved visibility to cash flow, an improved customer experience and reduced process cost.

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Invoice-to-Cash Applications (Transitioning to Accounts Receivable Applications)

Microsoft Dynamics 365 Finance

Microsoft

Company Accountant

This product is immensely capable of performing a great number of tasks to a very detailed level. I have only given four stars because it is possibly a little too complex a system for many business' despite being marketed to them.

<50M USD

50M - 250M USD

1B - 3B USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

10B - 30B USD

3B - 10B USD

30B + USD

Manager, Customer Service And Support

It works well but navigation is not very intuitive, sometimes requiring you to go back to the main menu to be able to reach the section you want.

Microsoft Dynamics 365 Finance offre une solution complète et bien intégrée pour la gestion financière. L'intégration ERP est fluide, les analyses de données sont puissantes et la gestion des recouvrements est efficace.

Microsoft Dynamics 365 Finance offers a comprehensive and well-integrated solution for financial management. ERP integration is seamless, data analytics are powerful, and receivables management is efficient.

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Reviews

Ratings Overview

Overall experience with

Favorable Review

Advanced ERP integration, but initial configuration remains complex

Critical Review

Reliable invoice control, but navigation complicates finding key sections

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