Quadient Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines the invoice-to-cash (I2C) applications market as cloud-based applications that enable corporate controllers to automatically manage collections and apply customer payments to invoices. I2C applications typically gather, disseminate, track and analyze data from and to internal and external sources. They make I2C processes more efficient and effective, including managing and monitoring deductions, disputes and credit risk. They also typically can ensure invoices are delivered to customers and that customers have options to pay them. I2C applications enable I2C transaction processing across multiple ERP systems. Organizations use I2C applications to collect and apply customer payments to open invoices, perform credit and collections activities, manage deductions and disputes, and deliver and present invoices to customers for payment. I2C applications are cloud-based tools that provide organizations with a standard way of processing across ERPs, while creating flexibility for buyers in how they receive or access invoices as well as pay and dispute them. I2C applications allow an organization to connect and exchange data with multiple ERP systems and other operational tools, such as customer relationship management tools, as well as with partners such as credit and collections agencies, logistics providers, banks and payment service providers. They use data to determine credit risk, automate collections and cash applications activities as well as help manage the resolution of deductions and disputes. Such activities result in faster collection of cash, improved visibility to cash flow, an improved customer experience and reduced process cost.

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Invoice-to-Cash Applications (Transitioning to Accounts Receivable Applications)

Quadient AR Automation

Quadient

FINANCE ASSOCIATE

Fast, clear to see, it is easy to see my goals, 
there is an issue that my time have the goals on the dashboard but the only way to visualize is by month, and the billing cut off, when not in quarter end is not always in the last day of the month but the last Friday, so on the dashboard tab on the goals column it would be better to have the flexibility to let us select the dates

50M - 250M USD

250M - 500M USD

<50M USD

1B - 3B USD

500M - 1B USD

10B - 30B USD

3B - 10B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Finance Manager

It's really hard to work with Quadient, overall, the support is limited, and it takes too long to get assistance. The Dashboard looks pretty but it doesn't display relevant information and it's not customizable. Reporting is extremely ineffective and complicated and again no support to create reports. The AI that was advertised doesn't really work 

SENIOR SYSTEMS ENGINEER

We had a few redundencies and needed to increase productivity of our back office team. After researching online we decided to use Quadient. So far the journey with them was smooth. 

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Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. 

Quadient is the driving force behind the world‚Äôs most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. ‚Äã

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. ‚Äã

Because connections matter.

Quadient is the driving force behind the worldâs most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. â

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. â

Because connections matter.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Quadient Streamlines Back Office Tasks But Requires Time for Initial Setup

Critical Review

Challenges Faced with Quadient's Support and Reporting System

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