Overall experience with
How helpful reviews are selected
Favorable Review
Provide good service but need some improvement
Critical Review
Offshore Service Desk not meeting expectations
Likes and dislikes about
likes
There are many likes in IBM service and few of them are: 1. Service delivery on time 2. Meet SLA and KPI of service 3. Follow strict Security compliance
June 2, 2023
dislikes
Off-shore Service Desk not meeting quality criteria and people do not wish to contact by phone due to that.
October 23, 2019
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