Overall experience with
How helpful reviews are selected
Favorable Review
Product: SolarWinds Web Help Desk
Long-Term Experience Reveals Reliable Performance and Intuitive Interface Design
Likes and dislikes about
likes
Ease of use and ease of learning the product and layout.
July 24, 2025
dislikes
Solarwinds stopped development of this product when they took it over. It had major issues with Java memory leaks and constantly had to be restarted. It also wasn't intuitive to build workflows with for ticket routing.
October 11, 2023
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