Spiceworks Reviews, Ratings & Features 2026 | Gartner Peer Insights

IT Infrastructure and IoT refers to the products and services that support the deployment, management, and optimization of core technology systems and connected devices across enterprise environments. This category includes markets that focus on enabling organizations to build and operate resilient, scalable, and intelligent infrastructure. It encompasses solutions for data center management, network infrastructure, and IoT connectivity—spanning on-premises, cloud, edge, and hybrid models.

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IT Infrastructure and IoT

'IT Infrastructure and IoT'

Spiceworks Help Desk

Spiceworks

IT Manager

I've used Spiceworks products for over 10 years. We implemented the Spiceworks Help Desk because of a need to track support issues. The product has been excellent.

<50M USD

50M - 250M USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

Gov't/PS/ED 5,000 - 50,000 Employees

1B - 3B USD

3B - 10B USD

30B + USD

10B - 30B USD

EXECUTIVE BIOMEDICAL ENGINEER

Easy to setup and maintain, I am using this from when it has On perm setup, I used it especially for Ticketing as well as for managing assets, It gave good features and i liked the Application.

It Associate

Love this free helpdesk software! It has worked very well except for one major outage with their email provider that lasted a few days. 

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Spiceworks is a technology service with a global reach which facilitates the connection of numerous technology decision-makers. The main objective of this service is to assist these technology professionals in being efficient and effective at their roles by aiding the smooth discovery, adoption, and management of up-to-date technologies. The solutions provided by Spiceworks promote the use of technology in problem-solving, making jobs simpler, and enhancing the operation of organisations. Furthermore, Spiceworks has developed diverse tools and applications such as the Cloud Help Desk, which are leveraged by numerous organisations around the world. Its cloud-based services eliminate the need for server procurement, setup, or maintenance. Additionally, Spiceworks operates a community where technology professionals can connect and interact.

Spiceworks is a global technology service that connects millions of technology decision makers so that they can succeed in their jobs, every day. We help people discover, adopt, and manage the latest technologies in a way that solves problems faster, and makes their jobs easier. Spiceworks empowers people to use technology to make their organizations, their communities, and the world better. Spiceworks award-winning free tools and apps, such as the Cloud Help Desk, are trusted by more than 280,000 organizations worldwide. The best part about Spiceworks’ cloud-based services is that you do not require to procure, setup, or maintain a server. And it’s all for free. You can also connect with your peers in the Spiceworks Community; Unlike other IT sites, Spiceworks offers so much more than answers to tech questions. The Community is built upon a solid foundation of authentic connections between everyone in IT, including the brands and vendors who support them.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Free Cloud Helpdesk Software for Small Businesses

Critical Review

Asset Management Features and Ticketing Improved With Cloud, But User Limits Cause Concern

Likes and dislikes about

likes

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