"Average ITSM"

Submitted
3.0
3.0
Overall User Rating

Product(s): BMC Helix Remedyforce (Legacy)

Overall Comment:"As IT user, this application allows to manage our ITSM, but it requires high effort to customize and it is not that flexible as I would expect it to be "

Lessons Learned

Description
Description

What do you like most about the product or service?

easy to create rules to auto staffed and other basic automation make life easier with tickets handling

Description
Description

What do you dislike most about the product or service?

not flexible when it comes to customization

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Improve compliance & risk management
  • Improve customer relations/service
Description

What were the key factors that drove your decision?

  • Product roadmap and future vision
Description

Which other vendors did you consider in your evaluation?

  • ServiceNow

Integration & Deployment

3.0

Service & Support

3.0

Product Capabilities

3.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

Israel
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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