Product(s): BMC Helix Remedyforce (Legacy)
Overall Comment:"Simple interface, that helps all users to use the software. it leverages the platform to deliver comprehensive ITSM capabilities."
Offers a user-friendly interface where end users can log requests, report issues and access knowledge articles. Tracks hardware, software and other IT assets. Keeps a database (CMDB) to understand dependencies between assets.
Steep learning curve: the platform wide range of features and customizability can be overwhelming for new users and small teams unfamiliar with ITSM tools.