Product(s): CITSmart
Overall Comment:"We use CITSmart ITSM as a key pont in the organization to provide IT and area services to the population of Brazil."
It is an extremely intuitive system, without limits for customizing needs, highly reliable and with several reports and possibilities for bulding dashboards.
The enterprise version needs a joint contract to have full access to the product's features. Some of the product modules require in-depth knowledge of ITIL market practices.