"SymphonyAI IT Service Management - Best product in ease of administration"

Submitted

4.0
4.0
Overall User Rating

Product(s): SymphonyAI IT Service Management

Overall Comment:"SymphonyAI team is reachable when required and clarifies the concerns."

Lessons Learned

Description
Description

What do you like most about the product or service?

Ease of configuration is the best part of the product.

Description
Description

What do you dislike most about the product or service?

Integration capabilities

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Create internal/operational efficiencies
Description

What were the key factors that drove your decision?

  • Product roadmap and future vision
  • Overall cost
Description

Which other vendors did you consider in your evaluation?

  • SolarWinds
  • Broadcom
  • Freshworks
  • ServiceNow

Integration & Deployment

3.0

Service & Support

3.0

Product Capabilities

3.0

Additional Context

Description

Deployment architecture

Hybrid Cloud and On-premises
Description

In which country(s) did your deployment take place?

India|United States