Amdocs Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines IT Services for Communication Service Providers (ITS-CSP) as multivendor IT services CSPs buy to:

■ Enable solutions to their customers, particularly enterprises
■ Transform their customer, partner, workforce, service or infrastructure management

IT must deliver a cloud-first, agile, automation- and intelligence-based “digital factory” that can support broader corporate goals of product diversification, innovation, revenue growth and improved digital customer journeys. Geopolitical issues, ecosystems, transparency, trust and security are mission-critical in the uncertain world and add to the factors affecting CSPs’ competitiveness.

Communications service providers want to buy and understand business outcomes over technology. They want their IT service partners to have a personal investment. CIOs in large CSPs would like to work with a smaller number of more strategic IT service partners. At the same time, business unit leaders also want to speed up their initiatives, creating possibilities for IT service providers. CSPs want help with revenue growth from enterprises, including joint go-to-market and new digital technology capabilities from IT service providers.

Communications service providers expect cost-efficiency from automation, from IT enabling their networks and from using more cloud-delivered software capability. All this is underpinned by the CSP’s desire to run data-focused businesses, including digital key performance indicators (KPIs).

Active

Find the top IT Services for Communications Service Providers, Worldwide with Gartner. Compare and filter by verified offering reviews and choose the service that's right for your organization.

IT Services for Communications Service Providers, Worldwide

Amdocs IT Services for Communications Service Providers, Worldwide

Amdocs

Head Of IT Strategic Programmes And Delivery

positive. Would benefit from a stronger delivery pedigree or stronger focus on planning and dependency management. New to digital market and product set still in growth/development phase.

30B + USD

3B - 10B USD

500M - 1B USD

10B - 30B USD

<50M USD

50M - 250M USD

Chief Architect

Our experience of the Digital Channel Product, is mixed.  
Looks like we were early adopter, limited Journeys/Functionality supported in Web and App.
Difficult and expensive to expand or enhance. No clear roadmap to the latest offering on Low code technology.
Would like to have seen more industry best practice experience on TC to PCRF integration for 5G


Ericsson

Accenture

Other...

Huawei

Infosys

Cognizant

Tech Mahindra

Wipro

Tata Communications

Indra

Capgemini

Tata Consultancy Services (TCS)

Deloitte

Virtusa

Amdocs is a company centered on enabling the realistic transformation of innovative ideas in the sphere of digital experiences. In the age where digital innovations are ceaseless and the need for compelling virtual experiences is high, Amdocs' role is to unlock the creative capacity of their customers. The company operates with 31,000 employees worldwide, working to expedite the transition of customers to cloud-based systems and focusing on distinguishing themselves in the 5G phase. They aim to digitalize and automate operations for efficiency while delivering advanced communication and media experiences to end-users.

We help those who build the future to make it amazing.
In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers‚Äô innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.

Our 31,000 employees around the globe are here to accelerate our customers‚Äô migration to the cloud, differentiate in the 5G era, digitalize and automate their operations, and provide end users with the next-generation communication and media experiences that make the world say wow.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022.

Reviews

Ratings Overview

Overall experience with

Favorable Review

A very strong Company with serious delivery pedigree, and rich set of solution components

Critical Review

Amdocs Delivery mgt

Likes and dislikes about

likes

dislikes