"Trying hard, but not there yet."

Submitted

Overall Comment:"Over time, the quality of service from Binary Defense declined significantly. The cost vs value that we are receiving isn't very good at all. Triage alerts are often missing information or context. There is very to little to no correlation. Alerting is not consistent and often changes with different analysts and shifts. "

Lessons Learned

Description
Description

What do you like most about the product or service?

People at TrustedSec are nice to work worth. They at least show concern for the client. Just have internal issues in delivering.

Description
Description

What do you dislike most about the product or service?

Price

Evaluation & Contracting

3.0
Description

Why did you purchase this product or service?

  • Drive innovation
  • Create internal/operational efficiencies
Description

Which other vendors did you consider in your evaluation?

  • Rapid7

Planning & Transition

4.0

Delivery & Execution

3.0

Service Capabilities

3.0
Description

Assistance with remediation actions

2.0
Description

Incident validation and remote response services

2.0
Description

24/7 monitoring, analysis and customer alerting

2.0
Description

Security event management and analysis technology

3.0
Description

Delivery of services

3.0
Description

Focus on threat detection use cases

3.0

Additional Context

Description

In which country(s) did your deployment take place?

United States