ESET Reviews, Ratings & Features 2026 | Gartner Peer Insights

Gartner defines managed detection and response (MDR) services as those that provide customers with remotely delivered security operations center (SOC) functions. These functions allow organizations to perform rapid detection, analysis, investigation and response through threat disruption and containment. They offer a turnkey experience, using a predefined technology stack that commonly covers endpoints, networks, logs and cloud. Telemetry is analyzed within a provider’s platform using a range of techniques. The MDR provider’s analyst team then performs threat hunting and incident management to deliver recommended actions to their clients. MDR offers outcome-driven security incident management that is predicated on the detection, analysis and investigation of potentially impactful security events and the delivery of active threat disruption and containment actions to respond to and mitigate the impact of cyber breaches.

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Managed Detection and Response

ESET Managed Detection and Response Services

ESET

VP, IT Security and Risk Management

The transition to ESET MDR has helped us to a better structuration of our infrastructures and security solutions. 

<50M USD

50M - 250M USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

250M - 500M USD

Gov't/PS/ED 5,000 - 50,000 Employees

IT Director

The ESET UI is a true nightmare and seems to not have US users in mind.  

IT Manager

Overall contact with ESET is excellent. The product performs as expected and contains many features (more than required). There are however some small details that could be improved, Eset has a good review process where new feature requests are taken into consideration. Contact responses are rapid.

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ESET® is a global, science-driven digital security company based in the European Union that has been researching malware and innovating technology for more than 30 years. ESET’s proven, multi-layered approach to cybersecurity combines long pioneered machine learning, a cloud-powered reputation system and human expertise to power the prevention, detection and response ESET PROTECT Platform. 
  
From modern endpoint and mobile security to extended detection and response, encryption and authentication, cloud-based threat defense, preventing unknown threats as well as comprehensive security services, ESET’s solutions unobtrusively protect and monitor 24/7. This allows defenses to be updated in real time to keep businesses and users safe – all managed via cloud-based or on-premises security management. 

For more than 30 years we have been here helping to watch over and protect progress.  Over a billion users worldwide rely upon ESET√¢‚Ç¨‚Ñ¢s solutions to stay secure from increasingly sophisticated digital threats. ESET√Ç¬¥s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. 

Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what√¢‚Ç¨‚Ñ¢s going on in the background.

And that√¢‚Ç¨‚Ñ¢s why we are here √¢‚Ç¨‚Äú to continue protecting technology from threats,√Ç¬†enabling everyone to fully embrace it√¢‚Ç¨‚Ñ¢s potential and rely on it.√Ç¬†
Put simply - when technology enables progress, ESET is here to protect it.

ESET√Ç¬†- Progress.√Ç¬†Protected.

Visit www.eset.com to learn more


Reviews

Ratings Overview

Overall experience with

Favorable Review

Extensive Features and Strong Support Highlight ESET Experience, With Minor Drawbacks

Critical Review

ESET: Great Product - Poor UI Design

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