BT Reviews, Ratings & Features 2026 | Gartner Peer Insights

The managed network services (MNS) market focuses on externally provided network operations center (NOC) functionality, as well as relevant network and security life cycle services.

Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including:

Managed LAN services (MNS for LAN) must include the management of enterprise LAN customer premises equipment (CPE), such as campus switches and wireless access points. It provides single point of contact (SPOC) ownership for the life cycle management of these devices. These services may include the management of customer Internet of Things/Industrial IoT (IoT/IIoT) infrastructure and endpoints. These services may include managed operations services for other elements, such on-premises servers, storage, gateways and controllers.

Managed WAN services (MNS for WAN) must include the management of site edge ingress and egress CPE and any WAN connections and service operations management. These services provide life cycle management for site edge CPE, such as routers, firewalls and software-defined WAN (SD-WAN), with or without security co-residency on site edge CPE. The services must include a SPOC, ownership for the life cycle management of these devices for site edge CPE and transport services connecting client sites to any destination. This includes hybrid cloud or other non-client-owned locations. These services may also include the operations management of enterprise customer IoT/IIoT infrastructure and endpoint management.

Managed security services (MNS for security) supports branch offices, remote workers and on-premises general internet security, private application access and cloud service security functions for consumption use cases. Services include health, configuration and maintenance support for security technologies. Service delivery is for a single provider to enterprise clients of multiple vendors of converged network and security function life cycle management operations. These include the support of:
(1) SD-WAN-embedded security functions;
(2) secure web gateways (SWGs);
(3) cloud access security brokers (CASBs);
(4) network access control (NAC);
(5) network firewalling, with or without intrusion prevention system/intrusion detection system (IPS/IDS);
(6) universal/zero-touch network access (UZTNA/ZTNA) architectures.

Active

Find the top Managed Network Services with Gartner. Compare and filter by verified offering reviews and choose the service that's right for your organization.

Managed Network Services

BT Managed Network Services

BT Group

It Associate

We have been using the BT services for our WAN operations for at least 5 years already. We have mostly experienced a good level of service, timely cooperation with L2 and L3 engineers, reliability and engagement from most of their associates. 

<50M USD

50M - 250M USD

1B - 3B USD

10B - 30B USD

3B - 10B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

250M - 500M USD

500M - 1B USD

Gov't/PS/ED 50,000 + Employees

Engineer

Overall experience with BT as a Managed Service Provider has been below expectations. Technical teams don't have the expertise required, and service delivery has often lacked the level of proactivity, ownership and responsiveness required to effectively support the business operations. Too much effort is required from the customer to drive progress and ensure the goal is achieved both technically and procedurally.

The evaluation phase with BT was exceptionally smooth, cooperative and pleasant. Unlike traditional telecom providers that present rigid, convoluted commercial frameworks, BT worked collaboratively with our in-house finance procurement team to structure a highly customised agreement tailored to our company's utilisation metrics. Their legal and commercial teams demonstrated remarkable flexibility during the master services agreement (MSA) negotiations, responding to price hikes with quick turnaround times and practical compromise solutions. This collaboration has ensured that our company received the best discounted rate from Cisco and other suppliers.  

Verizon

Vodafone

AT&T

Orange Business

Other...

Tata Communications

HCLTech

Wipro

Cisco Systems

DXC Technology

Telefónica

Cognizant

Colt

NTT DATA Group

Expereo

T-Mobile

Atos

Windstream

Accenture

Capgemini

Infosys

Meta Networks

Neeco

NTT Global

iceblue

Kyndryl

OmniClouds

Coevolve

Configure

BT is a Global communications services provider, delivering IT and telecommunication solutions and services to a wide variety of multinational companies to all major verticals. BT solves complex network challenges, delivering positive outcomes across five key areas: digital infrastructure, digital work, security, sustainability, and digital services. The company has a global customer base in public and private sectors, including mobile and fixed broadband users. BT is headquartered in the UK and operates in 180 countries across the world. 

We‚Äôre one of the world‚Äôs leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. 

There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.

Today, that‚Äôs truer than ever. The connections we make are helping solve the world‚Äôs biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we‚Äôre supporting customers to live, work and play together better.


BT Group is a global communications services company. The company's main focus is to deliver solutions that are pivotal to contemporary life with the ambition to make connections for good. Connections play an increasingly important role in daily life, especially in times of significant technological changes. The company aims to address major challenges including global pandemics, climate change, and cybersecurity through technology. This aids in improving the ability for consumers to integrate different aspects of their lives effectively.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Smooth evaluation phase and flawless delivery offset by international shipping challenges

Critical Review

Collaboration during incidents is good, but technical expertise remains lacking

Likes and dislikes about

likes

dislikes