Hughes Reviews, Ratings & Features 2026 | Gartner Peer Insights

The managed network services (MNS) market focuses on externally provided network operations center (NOC) functionality, as well as relevant network and security life cycle services.

Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including:

Managed LAN services (MNS for LAN) must include the management of enterprise LAN customer premises equipment (CPE), such as campus switches and wireless access points. It provides single point of contact (SPOC) ownership for the life cycle management of these devices. These services may include the management of customer Internet of Things/Industrial IoT (IoT/IIoT) infrastructure and endpoints. These services may include managed operations services for other elements, such on-premises servers, storage, gateways and controllers.

Managed WAN services (MNS for WAN) must include the management of site edge ingress and egress CPE and any WAN connections and service operations management. These services provide life cycle management for site edge CPE, such as routers, firewalls and software-defined WAN (SD-WAN), with or without security co-residency on site edge CPE. The services must include a SPOC, ownership for the life cycle management of these devices for site edge CPE and transport services connecting client sites to any destination. This includes hybrid cloud or other non-client-owned locations. These services may also include the operations management of enterprise customer IoT/IIoT infrastructure and endpoint management.

Managed security services (MNS for security) supports branch offices, remote workers and on-premises general internet security, private application access and cloud service security functions for consumption use cases. Services include health, configuration and maintenance support for security technologies. Service delivery is for a single provider to enterprise clients of multiple vendors of converged network and security function life cycle management operations. These include the support of:
(1) SD-WAN-embedded security functions;
(2) secure web gateways (SWGs);
(3) cloud access security brokers (CASBs);
(4) network access control (NAC);
(5) network firewalling, with or without intrusion prevention system/intrusion detection system (IPS/IDS);
(6) universal/zero-touch network access (UZTNA/ZTNA) architectures.

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Managed Network Services

Hughes Network Systems Managed Network Services

Hughes

Chief Information Officer

Working with Hughes has been a breath of fresh air in comparison to our experiences with other MNSPs.  The care they have placed into our partnership, the diligence with which each engineer and project manager applies to their own roles, and the overall level of accountability they have taken for the success of our migration has been incomparable.  We are a new customer, so time will tell if this holds up as we proceed to service and maintenance from the rollout phase, but I have seen nothing to believe that it won't.

500M - 1B USD

50M - 250M USD

3B - 10B USD

10B - 30B USD

<50M USD

250M - 500M USD

1B - 3B USD

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED <5,000 Employees

30B + USD

Gov't/PS/ED 50,000 + Employees

Engineer

Good supplier of services, excellent sales team, excellent support team, customer focused. 

Manager of IT Services

Hughes has first class customer service and service management. We are very happy with the partnership and services available to our company. Provisioning portal and self-submitted pre-quals work but the report provided by the service delivery platform after completion is still broken and will not show all qualified services. This issue can be bypassed by our Hughes account point of contact manually pulling and providing those options to us. Customer support is excellent and our Hughes account team always go the extra mile to ensure we are happy with the service and they are provided on our preferred timeline.

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Hughes Network Systems, LLC (HUGHES) is a pioneering firm specializing in satellite and multi-transport technologies and networks. Established in 1971, it offers broadband equipment and services along with comprehensive network operations for a wide range of users including individuals, businesses, and governments globally. Their chief internet service, Hughesnet, has users across the Americas, and its JUPITER system powers internet access for a significant number globally. Hughes caters to over half the worldwide satellite terminal market, providing these services to prominent satellite operators, in-flight service providers, mobile network operators, and military customers. As a managed network services provider, Hughes also supports numerous enterprise sites with a selection of wired and wireless solutions. The company is headquartered in Germantown, Maryland, USA, and ownership rests with EchoStar.

Hughes Network Systems, LLC (HUGHES), an innovator in satellite and multi-transport technologies and networks since 1971, provides broadband equipment and services; managed services featuring smart, software-defined networking; and end-to-end network operation for millions of consumers, businesses, governments and communities worldwide. The Hughes flagship Internet service, HughesNet¬Æ, connects millions of people across the Americas, and the Hughes JUPITER‚Ñ¢ System powers Internet access for tens of millions more worldwide. Hughes supplies more than half the global satellite terminal market to leading satellite operators, in-flight service providers, mobile network operators and military customers. A managed network services provider, Hughes supports hundreds of thousands of enterprise sites with its HughesON‚Ñ¢ portfolio of wired and wireless solutions. Headquartered in Germantown, Maryland, USA, Hughes is owned by EchoStar. To learn more, visit www.hughes.com.

Hughes Network Systems, LLC (HUGHES) is a pioneering firm specializing in satellite and multi-transport technologies and networks. Established in 1971, it offers broadband equipment and services along with comprehensive network operations for a wide range of users including individuals, businesses, and governments globally. Their chief internet service, HughesNet, has users across the Americas, and its JUPITER system powers internet access for a significant number globally. Hughes caters to over half the worldwide satellite terminal market, providing these services to prominent satellite operators, in-flight service providers, mobile network operators, and military customers. As a managed network services provider, Hughes also supports numerous enterprise sites with a selection of wired and wireless solutions. The company is headquartered in Germantown, Maryland, USA, and ownership rests with EchoStar.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Strong partnership experience, yet the portal still needs work.

Critical Review

Disrupting the Market: Unparalleled Customer Focus and Support

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