Verizon Reviews, Ratings & Features 2026 | Gartner Peer Insights

The managed network services (MNS) market focuses on externally provided network operations center (NOC) functionality, as well as relevant network and security life cycle services.

Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including:

Managed LAN services (MNS for LAN) must include the management of enterprise LAN customer premises equipment (CPE), such as campus switches and wireless access points. It provides single point of contact (SPOC) ownership for the life cycle management of these devices. These services may include the management of customer Internet of Things/Industrial IoT (IoT/IIoT) infrastructure and endpoints. These services may include managed operations services for other elements, such on-premises servers, storage, gateways and controllers.

Managed WAN services (MNS for WAN) must include the management of site edge ingress and egress CPE and any WAN connections and service operations management. These services provide life cycle management for site edge CPE, such as routers, firewalls and software-defined WAN (SD-WAN), with or without security co-residency on site edge CPE. The services must include a SPOC, ownership for the life cycle management of these devices for site edge CPE and transport services connecting client sites to any destination. This includes hybrid cloud or other non-client-owned locations. These services may also include the operations management of enterprise customer IoT/IIoT infrastructure and endpoint management.

Managed security services (MNS for security) supports branch offices, remote workers and on-premises general internet security, private application access and cloud service security functions for consumption use cases. Services include health, configuration and maintenance support for security technologies. Service delivery is for a single provider to enterprise clients of multiple vendors of converged network and security function life cycle management operations. These include the support of:
(1) SD-WAN-embedded security functions;
(2) secure web gateways (SWGs);
(3) cloud access security brokers (CASBs);
(4) network access control (NAC);
(5) network firewalling, with or without intrusion prevention system/intrusion detection system (IPS/IDS);
(6) universal/zero-touch network access (UZTNA/ZTNA) architectures.

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Managed Network Services

Verizon Managed Network Services

Verizon

Manager of IT Services

There are some good things and some not so good things about my experiences with Verizon Managed Network Services. The good thing is that Verizon does provide a reliable network infrastructure with minimal downtime. Another good thing is that it provides our IT team more time to focus on internal projects rather than having to be troubleshooting WAN and routing issues which Verizon takes care of.
The bad: Whenever there were outages (very minimal) it was very hard to get a direct response to how long the downtime would be with having to bear with long resolution times and sometimes being re-routed to the wrong departments. Also, Verizon Managed Network Services was priced a bit steeper than we would have liked.

<50M USD

50M - 250M USD

1B - 3B USD

3B - 10B USD

10B - 30B USD

250M - 500M USD

500M - 1B USD

30B + USD

Gov't/PS/ED <5,000 Employees

IT ASSOCIATE

We moved our global wide area network and edge security over to Verizon Managed Network Services about two years ago. The decision was driven by a need to consolidate vendors across our North American locations and customers. Getting everything online was honestly a headache. The initial provisioning took weeks longer than quoted. We had to chase down project managers constantly. Once the circuits and SD WAN appliances were finally active, the stability improved immensely. We rarely experience unexpected downtime now. The underlying network is incredibly reliable. However, getting clear communication during a major incident is still a struggle. Our internal team is definitely spending less time fighting routing fires, which was the main goal. It works, but sometimes you have to push them to get things done.

Associate

Overall, Verizon has delivered the performance and service levels we expected, the service has been reliable and their managed support team has helped reduce the day to day burden on our internal network. staff. 

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The company focuses on creating a unique network that stretches across the globe, operating both in the foreground and the background. This organization prides itself on anticipating needs and leading initiatives, with the understanding that valuable insights and learning often result from attentive listening. The company is dedicated to effecting positive change and propelling the world forward, offering an engaging career opportunity for those who are determined and driven by a meaningful purpose.

You want more out of a career. A place to share your ideas freely ‚Äî even if they‚Äôre daring or different. Where the true you can shine through. A space to create and connect with people who truly care. And where there‚Äôs the flexibility to focus on the passions that matter most.

Our network is built by people like you. We‚Äôre a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together‚Äîlifting up our communities and striving to make an impact to move the world forward.

So, if you're fueled by purpose, and powered by persistence, explore a career with us. Here, you‚Äôll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can shine through. A space to create and connect with people who truly care. And where there’s the flexibility to focus on the passions that matter most.

Our network is built by people like you. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward.

So, if you're fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Centralized SD-WAN visibility eases workload but limits portal customization

Critical Review

Solid Network Reliability, But Be Prepared For Slow Provisioning And Admin Headaches

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