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4.5
0 Reviews (All Time)

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Distribution based on 0 ratings
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Customer Experience

Evaluation & Contracting
4.4
 
 
 
 
 
Planning & Transition
4.4
 
 
 
 
 
Delivery & Execution
4.5
 
 
 
 
 
Product Capabilities
4.5
 
 
 
 
 

Overall experience with

How helpful reviews are selected
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Favorable Review

4.0
May 30, 2026
Product: Wipro Managed Network Services

Mixed network operations experience due to variable skill and proactivity

Critical Review

3.0
May 27, 2026
Product: Wipro Managed Network Services

Reliable network operations support, but skill consistency remains a concern

Likes and dislikes about

likes

We have used Wipro for Network management for years as a managed service for LAN and WLAN operations. We are interacting with L1 up to L3 engineers, some of which are very knowledgeable and great to work with, providing proactive and well thought approach to network configuration, network operations, downtime management and roll-out of services. We have available both onsite (local) and remote engineers, many of which have been great assets, who greatly improved our operations and all rollouts of projects, software upgrades, hardware replacements, network changes, actively participated in projects, and helped the in house engineering team in many occasions. Also many of these engineers embraced our management tools, helped us improve the adoption of these tools, and finally improved the efficiency through their feedback.

May 30, 2026

dislikes

The biggest challenge is the variability in skill levels among the assigned engineers.

May 27, 2026

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