We have used Wipro for Network management for years as a managed service for LAN and WLAN operations. We are interacting with L1 up to L3 engineers, some of which are very knowledgeable and great to work with, providing proactive and well thought approach to network configuration, network operations, downtime management and roll-out of services. We have available both onsite (local) and remote engineers, many of which have been great assets, who greatly improved our operations and all rollouts of projects, software upgrades, hardware replacements, network changes, actively participated in projects, and helped the in house engineering team in many occasions. Also many of these engineers embraced our management tools, helped us improve the adoption of these tools, and finally improved the efficiency through their feedback.
May 30, 2026
The biggest challenge is the variability in skill levels among the assigned engineers.
May 27, 2026