Ricoh Reviews, Ratings & Features 2026 | Gartner Peer Insights

Managed print services (MPS) is the term for a service offered by an external provider to take primary responsibility for an enterprise’s print infrastructure. MPS programs are designed to meet certain objectives, such as driving down costs, improving business efficiency, enabling digital transformation (including reducing reliance on print), or reducing environmental impacts. The core components of MPS include: 1) Thorough requirements assessment. 2) Optimization of new and existing hardware.
3)Provision of service, parts and supplies within defined service levels. 4) Active management and reporting on devices, utilization and other key performance indicators (KPIs). 4) User training and change management to support solution adoption. In addition to core services some add-on components have become popular: a) Print server consolidation or elimination and cloud solutions. b) Digitization and automation of previously paper-reliant workflows and integration with business systems (document and content management digital platforms). c) Security capabilities for print infrastructure, along with security consultancy services. d) Sustainability and green initiatives programs and services.

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Managed Print Services in the Distributed Workplace

Ricoh Managed Print Services

Ricoh

IT ASSOCIATE

The service is reliable, the devices are well maintained and proactive monitoring ensures minimal downtime.

50M - 250M USD

250M - 500M USD

1B - 3B USD

Gov't/PS/ED <5,000 Employees

500M - 1B USD

10B - 30B USD

30B + USD

<50M USD

3B - 10B USD

Gov't/PS/ED 5,000 - 50,000 Employees

DIRECTOR OF PRODUCT MARKETING

We had an okayish experience with them before we switched. The printers had constant issues like paper jam. The ink seems to run out faster and getting a toner replaced can sometimes be a challenge.

IT PROJECT MANAGER

Easy printer installation. Sales approach is adaptive. Printers are manageable on line

Xerox

Canon

Kyocera

Lexmark

Konica Minolta

Toshiba

Other...

Tungsten Automation

Y Soft

PrinterLogic

Process Fusion

There‚Äôs no such thing as too much information. We bring people, processes, and technology together to turn TMI into powerful results. 

At Ricoh, we unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe. 

Our team of 90,000 employees serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work. At Ricoh, there's no such thing as TMI.  

https://www.ricoh-usa.com

Reviews

Ratings Overview

Overall experience with

Favorable Review

printers are robust and easy to use

Critical Review

Network printing with some reliability concerns

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