Xerox Reviews, Ratings & Features 2026 | Gartner Peer Insights

Managed print services (MPS) is the term for a service offered by an external provider to take primary responsibility for an enterprise’s print infrastructure. MPS programs are designed to meet certain objectives, such as driving down costs, improving business efficiency, enabling digital transformation (including reducing reliance on print), or reducing environmental impacts. The core components of MPS include: 1) Thorough requirements assessment. 2) Optimization of new and existing hardware.
3)Provision of service, parts and supplies within defined service levels. 4) Active management and reporting on devices, utilization and other key performance indicators (KPIs). 4) User training and change management to support solution adoption. In addition to core services some add-on components have become popular: a) Print server consolidation or elimination and cloud solutions. b) Digitization and automation of previously paper-reliant workflows and integration with business systems (document and content management digital platforms). c) Security capabilities for print infrastructure, along with security consultancy services. d) Sustainability and green initiatives programs and services.

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Find the top Managed Print Services in the Distributed Workplace with Gartner. Compare and filter by verified Offering reviews and choose the service that’s right for your organization.

Managed Print Services in the Distributed Workplace

Xerox Managed Print Services

Lexmark Managed Print Services

Xerox

IT MANAGER

It is very usefull to use this service to print with security and being able to get our document only when we put our code or badge

50M - 250M USD

<50M USD

3B - 10B USD

30B + USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

Gov't/PS/ED 5,000 - 50,000 Employees

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 50,000 + Employees

Manager Workplace Equipment

Overall happy with Xerox. In terms of services i have nothing to complain about. I am less pleased with the way they manage their infrastructure. 

Director of Sales

While my experience has been generally positive, I have some specific feedback on the automated supplies replenishment is reliable and has eliminated our toner emergencies however the reporting portal can be somewhat clunky and i have accasionally found the monthly cost analysis reports difficult to customize for our specific departmental needs overall its a solied service that has reduced our IT teams workload 

Canon

Ricoh

Konica Minolta

Toshiba

Lexmark

Kyocera

Y Soft

Other...

PrinterLogic

Tungsten Automation

ARC Document Solutions

Xerox is a long-standing company steeped in the redefinition of workplace experiences. With a firm foothold in office and production print technology, the organization has expanded its offerings into software and services. This transition aligns with the need for sustainable solutions potent enough for the hybrid workplace settings present currently and anticipated in the future. Innovation remains a cornerstone of Xerox's operations as the company continuously develops digitally-driven technology solutions, thus addressing the requisites of the contemporary, globally scattered workforce. The business and technology solutions supplied by Xerox are distinct and adapted to different environments, from traditional office settings to industrial atmospheres. Xerox aims to make work functional and efficient by offering essential workplace technology. The company is also dedicated to diversity and inclusion.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we‚Äôve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today‚Äôs global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Reviews

Ratings Overview

Overall experience with

Favorable Review

Strong Helpdesk Support Noted, Yet Departmental Cost Analysis Reporting Needs Improvement

Critical Review

mixed feelings

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