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Critical Review
Navigating Symantec MSS: Challenges Amidst Outdated Interface
Likes and dislikes about
likes
User friendly Helps to keep environment secure Analysis is easy
April 27, 2023
dislikes
The interface of the MSS is highly outdated. Even after Broadcom acquisition, it looks exactly the same with just the colours changed ot purple instead of yellow. Navigation is difficult, and it is not easy to get a simple high-level overview of alerts without some tinkering. Furthermore, the quality of data and analysis by the MSS analysts is abysmal - there are times when they fail to triage an alert and do not offer alternatives to gather more data either, even though all raw logs are within their possession.
January 29, 2025
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