They have 24/7 monitoring, they contact us if there is something with a high alert, we have monthly calls for tweaking and monitoring conversations.
May 18, 2023
The lack of communication meaning that most of the actual deliverable is done via our internal team. The initial sales seemed to suggest lots of the capability we were asking for existed, however, after a few months of use, this is not the case.
May 15, 2023