Sophos Reviews, Ratings & Features 2026 | Gartner Peer Insights

MSSs provide organizations with a variety of management and operational services specific to security technologies and business outcomes for security. Capabilities include security monitoring, detection and response, exposure assessment and management as well as security consulting and security technology implementation. MSSs are delivered in a variety of modes, in the providers’ cloud infrastructure, as consultative engagements or through staff augmentation and on-premises. MSS providers offer a variety of different engagement models. These include heavily customized and consultancy-led models and commoditized technology management-driven experiences.

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Managed Security Services

Secureworks Managed Security Services, Worldwide

Sophos

Senior Analyst Security Operations

Secureworks is a well known vendor with a pedigree. We were not very satisfied with their service delivery, there were numerous problems with the delivery which were not addressed properly.

It started with the sales process, where the sales team struggled to put in writing what they promised to do. In the end it was a very long process and we managed to get a customized contract which we were happy with. The problem was that the operation was not set-up for such a level of customization, hence they struggled to deliver from day 1.

There are a few very good people in that organization, but they are over utilized and not very available. The other people seem more inclined to closing tickets and "band-aiding" whatever problem there may be, They are not customer centric at all.

As a cloud first organisation we struggled with Secureworks' technical debt and manual processes for deploying log collectors and other technology. This was not at all compatible with our DevOps goal.

Threat Intelligence is very focused on indicators and malware (i.e. operational), and they have little to offer on tactical and strategic TI. They are not able to provide proper responses to RFIs, so do not waste your money on TI hours with them.

They have failed consistently to detect pen-tests, merely escalating what our own security technology may have picked up.

We have now switched to a cloud ready provider and augmenting with specialist services for TI and other services.

1B - 3B USD

500M - 1B USD

3B - 10B USD

<50M USD

250M - 500M USD

10B - 30B USD

30B + USD

Gov't/PS/ED 5,000 - 50,000 Employees

50M - 250M USD

INFORMATION SECURITY

Very professional , accurate and timely information and metrics, and great insight into the security landscape

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Sophos is a global provider of advanced cybersecurity solutions. Their main focus is the delivery of an extensive range of security technologies including Managed Detection and Response (MDR), incident response services, as well as endpoint, network, email, and cloud security systems. These products and services are designed to help organizations combat various cyber threats such as active adversaries, ransomware, phishing, and malware. The company offers fully-managed, turnkey security solutions, providing cybersecurity-as-a-service to organizations worldwide. Moreover, Sophos hosts a cloud-based management console, known as Sophos Central, and supports the Sophos X-Ops, a cross-domain threat intelligence unit. The unit enriches the Sophos Adaptive Cybersecurity Ecosystem by optimizing its centralized data lake with a powerful set of open APIs. Sophos' operations are globally distributed and the company's headquarters are in Oxford, U.K.

Cybersecurity as a Service.

Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. 

As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. 

Sophos‚Äô services and products connect through‚ÄØits‚ÄØcloud-based Sophos Central management console and are powered by‚ÄØSophos X-Ops, the company‚Äôs cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. 

Sophos provides cybersecurity-as-a-service to organizations needing fully-managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos‚Äô security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos‚Äô services, including threat hunting and remediation. 

Sophos sells through reseller partners and managed service providers (MSPs) worldwide. 

Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com

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Ratings Overview

Overall experience with

Favorable Review

From Migration to Metrics: Detailing the Journey of a Robust Security Solution

Critical Review

The big dinosaur trying to adapt

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