"Vendor expertise and guidance"

Submitted
3.0
3.0
Overall User Rating

Product(s): IBM Initiate Master Data Service

Overall Comment:"expected more benefits from their experience"

Lessons Learned

Description
Description

If you could start over, what would your organization do differently?

express and document extremely clear expectations from both sides. have gateways in the process to ensure no corners are cut

Description
Description

What one piece of advice would you give other prospective customers?

see my lessons learned

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Description

What one thing do you wish the vendor did differently?

see my lessons learned and would speak up more strongly when our commitment/delivery didnt live up to their expectations

Description
Description

What do you like most about the product or service?

quality and usability

Description
Description

What do you dislike most about the product or service?

lack of flexibility

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Description

Would you recommend this product or service to others?

Description
Description

Please explain your willingness or hesitation to recommend this product or service.

i have no problem with recommending a solution as long as there is a possibility to explain the usage and context

Description
Description

How satisfied is your organization with the product meeting your needs?

3.0
Description
Description

How satisfied is your organization with the value the product provides for the money spent?

4.0

Evaluation & Contracting

3.0
Description

Ability to understand your organization's needs

4.0
Description

Timely and complete response to product questions

4.0
Description

Pricing and contract flexibility (pricing and terms)

4.0

Integration & Deployment

2.0
Description

How long did your deployment take?

9 - 12 months (<12)
Description

Availability of quality 3rd-party resources (integrators, service providers, etc.)

2.0
Description

Ease of integration using standard APIs and tools

3.0
Description

Quality and availability of end-user training

2.0
Description

Ease of deployment

4.0

Service & Support

4.0
Description

Did your organization purchase a support package from the vendor?

No
Description

Timeliness of vendor's response

4.0
Description

Quality of technical support

4.0
Description

Quality of peer user community

2.0

Product Capabilities

4.0
Description

Data Modeling

Description

Information Quality / Semantics

3.0
Description

Load / Synch / Business SVC / Integration

2.0
Description

Workflow / BPM

4.0
Description

Perform / Scaling / Avail / Security

4.0
Description

Stewardship Support

Description

Information Governance Support

4.0

Additional Context

Description

Version number(s) currently in use in your organization

9.01
Description

What is the number of source data systems that feeds the MDM of the customer data implementation?

10 or less
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What is the number of target systems fed by the MDM customer data implementation?

10 or less
Description

Which best describes your organization's usage of MDM of customer data?

Primarily operational, but with some analytical usage
Description

Which of the following best describes where the majority of your data attributes for MDM of Customer Data are authored?

Consolidated
Description

What was the nature of your involvement?

  • Rollout and Install
  • Executive Sponsor
Description

Why did you purchase an MDM solution? (Please select all that apply)

  • Cost management
  • Improve business process agility
Description

Which other vendors did you consider in your evaluation?

  • Oracle
Description

What were the key factors that drove your decision? (Please select all that apply)

  • Pre-existing relationships
Description

In which region(s) did your deployment take place?

  • Asia/Pacific
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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