"Implementation was easy, but challenging for employees to understand in beginning"

Submitted

4.0
4.0
Overall User Rating

Product(s): Master Data Governance-M

Overall Comment:"It helped the organization to link all the critical data to a common point of reference, and it also helped to facilitate computing in multiple system architectures, platforms, and applications."

Lessons Learned

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Please rate your overall experience with this vendor

4.0
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Create a headline summary of your review.

Implementation was easy, but challenging for employees to understand in beginning

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What do you like most about the product or service?

it's functionality

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What do you dislike most about the product or service?

rigid and complex in certain ways

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What one piece of advice would you give other prospective customers?

If you have right people to run it, this is one of the best tools

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
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Go-live Year

2018

Evaluation & Contracting

4.0
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Why did you purchase this product or service?

  • Enhance decision making
  • Cost management
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Which other vendors did you consider in your evaluation?

  • Oracle
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What were the key factors that drove your decision?

  • Product functionality and performance
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Evaluation and contract negotiation

4.0
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Ability to understand your organization's needs

4.0
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Timely and complete response to product questions

3.0
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Pricing and contract flexibility (pricing and terms)

4.0
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How satisfied is your organization with the value the product provides for the money spent?

4.0

Integration & Deployment

4.0
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What was your implementation strategy?

Worked with just the vendor
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How long did your deployment take?

3 - 6 months (<6)
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Integration and deployment

4.0
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Availability of quality 3rd-party resources (integrators, service providers, etc.)

4.0
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Ease of integration using standard APIs and tools

4.0
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Quality and availability of end-user training

3.0
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Ease of deployment

3.0

Service & Support

3.0
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Service and support

3.0
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Timeliness of vendor's response

4.0
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Quality of technical support

5.0
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Quality of peer user community

4.0
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Did your organization purchase a support package from the vendor?

I’m unsure

Product Capabilities

4.0
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Product capabilities

4.0
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Version number(s) currently in use in your organization

latest

Additional Context

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How frequently do you use this product or service?

Daily
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How extensively is this product or service being used in your organization?

Company-wide
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In which region(s) did your deployment take place?

  • Asia/Pacific