Meeting solutions are real-time communication services with their associated devices that support live interactions between participants for internal and external collaboration, presentations, learning, training sessions and webinars. Meeting solutions power diverse use cases, such as one-on-one meetings, remote sales engagements, board meetings, telehealth sessions, remote banking and consulting services, to name just a few. Meeting solutions enable rich information sharing and interaction by combining audio and video, in-meeting chat, content and screen sharing, and visual collaboration and whiteboarding.

Meeting Solutions

The workstream collaboration (WSC) market consists of products that deliver a conversational workspace based on a persistent group chat. Products in this market are primarily used to organize, coordinate, and execute outcome-driven teamwork such as that associated with the project- or process-related activities. Secondary uses can include ad hoc collaboration and community discussions.

Workstream Collaboration

Gartner defines event marketing and management platforms as tools that enable B2B marketers to execute virtual and/or in-person events for external audiences. These platforms provide native capabilities to engage and communicate with prospective attendees, registrants and sponsors, manage logistics, deliver content and enable attendees to engage with other participants. Out-of-the-box integrations with sales force automation and marketing automation platforms are provided to track engagement. Features and capabilities are provided in a self-service model, with some platforms offering managed service support to run the technology when preferred. The event technology market does not include webinars or internal meeting-specific solutions.

Event Marketing and Management Platforms

Gartner defines unified communications as a service (UCaaS) as a multitenant, subscription-based service that is cloud-delivered. It provides business telephony features; public switched telephone network (PSTN) connectivity that enables inbound and/or outbound external calling; and collaboration features, such as messaging and meetings. UCaaS services can be consumed by end users with traditional handsets, desktop clients, web clients, meeting room systems and mobile apps.
UCaaS is used by organizations to securely communicate and collaborate — both internally and externally. It includes telephony, messaging and meetings. UCaaS providers may offer variations of each of the three core modes of communication and also offer a range of cloud contact center functionalities, either self-developed or through integration/partnerships with cloud contact center specialists.
Gartner’s definition of meetings for the UCaaS market mostly focuses on the capabilities for internal collaboration, work from home and external presentation meeting use cases. Other specialized use cases — such as webinar, remote support, distance learning and training — are often available from UCaaS offerings, but are not mandatory for inclusion in this research. These use cases are part of a separate market defined by Gartner (the meeting solutions market).

Unified Communications as a Service

Cisco Systems Webex Suite Reviews, Ratings & Features 2026 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Scalability

Host Controls

Instructional

Extensions

Reporting and Management Controls

Meeting Access and Convenience

Enterprise Integration

Collaboration Integration

Workspace Integration

Integration

Customization

Ease of deployment, administration, and maintenance

Security

Additional Context

Zoom Meetings

Zoom

Microsoft Teams

Microsoft

Webex Suite

Cisco Systems

Google Chat

Google

Google Meet

Zoom Rooms

GoTo Meeting

GoTo

Miro

Adobe Connect

Adobe

Zoom Webinars

50M - 250M USD

<50M USD

250M - 500M USD

500M - 1B USD

1B - 3B USD

30B + USD

3B - 10B USD

Gov't/PS/ED <5,000 Employees

10B - 30B USD

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Webex Suite provides a dependable experience for online meetings and collaborative team work. Video and audio are always excellent, and security functionality is also strong. Still, the application is somewhat busy and has usability areas particularly related to sharing files and control over meetings that can be made easier

Manager, It Security And Risk Management

We found WebEx to be a great company with amazing user support. We did "not" have a designated account manager the whole time, however it worked as expected. 

TeamViewer

Avaya

247meeting

Amazon Web Services (AWS)

Poly

BlueJeans by Verizon

Other...

AT&T

Zoho

Huawei

Cisco (Slido)

GlobalMeet

Atos Unify

Anthology

Lifesize

Vidyo

VideoMeet

ClearOne

ezTalks

SMART

Intrado

Lucid Meetings

RingCentral

IT Security

I'm not big fan of Cisco webex. You are forced to install special app that makes life more difficult

SENIOR BUYER

Webex is an average tool when it comes to meeting solutions in comparison to its key competitors from my experience having worked with it on a daily basis for four years. As an external facing organisational member, there can be technical issues with externals in comparison to internal members.

MARKET AND PRODUCT MANAGER

Webex suite is a user friendly platform that allows me to hold online meetings with colleagues and staff in our company. It has enabled us to share files and conduct online video conferences

Lead Consultant, Digital Workplace

Cisco WebEx Suite is still operating a pre-2020 mentality with a lack of vision on how their product should promote collaboration in the workplace.  As a collaboration product, WebEx misses the point of integrated collaboration in the modern workplace, relying on disjointed plugins and is not prepared to delight users.

EXECUTIVE DIRECTOR OF COMMUNICATIONS AND

Webex Suite has proven itself as a great for collaboration tools such as messaging and file sharing, and it also works fine across different devices such as browser, desktop and mobile.

IT Associate

Webex is a great platform for meetings, as a user and administrator. They have added a lot of new features for chat and meetings that are becoming close to on par with other platforms.

ENGINEERING MANAGER

webex suite offers reliable meetings and great audio/video quality. It's easy to use and secure, though it could load faster at times.

Engineering Manager

The capabilities offered are great for users/customers that utilize cloud based services only, however, these services should be accessible or offered for On-premise customers as well.

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

LEAD UNIFIED COMMUNICATIONS ENGINEER

Webex has allowed our company to stay productive during this challenging time. It's ease of use has been well received by our userbase.

Engineer

overall is good, some network slowness issues though, life cycle process can be improved

Most everything works well , it isn’t closed, meaning integration to other platforms is generally available.
what isnt thete to love snout ur? 

Network Administrator III

i am the administrator and uswr of this product and had a pleasant experience migrating to Webex

Manager of IT Services

Kept us up to date and kept sending us reminders to stay on top of the meetings and events.

IT ASSOCIATE

Webex suite is by far the most secure, feature reach set of collaboration tools I have come across. their support is fantastic and i couldnt be happier with their products. 

My overall experience is outstanding. This product helps me be more productive.

Workforce Manager

we are new to the webex platform. so far, so good. Everything seems to be working well.

User management is easy, little support of my users.  Stable product with zero downtime.

webex suite provides a comprehensive set of tools for our users to provide care for our patients.

ENGINEER

The product is very easy to use, and the performance is so good.

Webex Suite is an all-in-one, collaboration suite built on a secure Webex Platform with artificial intelligence features built-in. With 8 individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

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Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. 

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