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Midmarket Unified Communications as a Service, North America (Retired)
Midmarket Unified Communications as a Service, North America (Retired)Reviews and Ratings
What is Midmarket Unified Communications as a Service, North America?
Unified communications as a service (UCaaS) for the midmarket — defined as organizations with between 100 and 999 employees, and typically $50 million to $1 billion in revenue — includes cloud solutions intended to improve user productivity and enhance collaboration. Gartner defines UC solutions as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices. Cloud delivery of UC functions is characterized as provisioning services on shared infrastructure (for example, data centers, racks, common equipment and blades). Cloud delivery also uses shared tools (for example, provisioning, performance and network management tools); per-user-per-month pricing; and elasticity to dynamically add and remove users.
Vonage Enterprise is a software designed to support business communications by integrating voice, messaging, video, and collaboration solutions within a single platform. The software offers features such as secure voice calls, unified messaging, conferencing, mobile app connectivity, and integration with business applications. Vonage Enterprise addresses the need for scalable and flexible communications infrastructure, enabling organizations to manage internal and external communications, streamline workflows, and improve connectivity across multiple devices and locations. The software provides management tools for administrators to monitor usage, configure user settings, and ensure compliance with organizational policies.
Intermedia Cloud Voice is a software that delivers cloud-based unified communications and voice solutions designed for business environments. This software provides features such as calling, voicemail, call forwarding, auto attendant, and conferencing, facilitating seamless internal and external communications. Integrated with tools for collaboration, it supports functions including video meetings, messaging, and file sharing. Intermedia Cloud Voice assists organizations in managing telephony needs without on-premises infrastructure, enabling scalability and simplified administration. The software addresses the business problem of fragmented communication by combining multiple channels into a single platform, enhancing productivity and reliability in daily operations.
Bell Total Connect is a software that provides businesses with cloud-based communication tools, allowing users to manage voice, messaging, and conferencing functions over the internet. The software offers features such as call management, voicemail, unified communications, mobile integration, and remote access to business telephony. It supports collaboration among team members regardless of their location and integrates with existing devices to simplify deployment. Bell Total Connect addresses the business need for flexible, scalable, and secure communications, enabling organizations to streamline workflows, enhance productivity, and adapt to evolving workplace requirements.
Office Suite UC is a software that provides unified communications solutions for businesses by integrating voice, video, messaging, and collaboration tools into a single platform. The software enables users to manage calls, host virtual meetings, share files, and communicate across devices such as desktops, laptops, and mobile phones. It is designed to address business needs for improved communication, efficient collaboration, and remote connectivity, supporting productivity by consolidating communication channels and simplifying user management. The software offers features including voicemail, auto attendants, call forwarding, and directory services while facilitating connectivity for distributed teams. It aims to support organizations seeking reliable and scalable communication infrastructure without requiring on-premises hardware.
Lumen Hosted VoIP is a software that delivers voice over internet protocol services designed for business communications. The software enables users to make and receive calls using an internet connection instead of traditional phone lines. It provides features such as call forwarding, voicemail, conference calling, and auto attendant, supporting mobile and remote workforce communications. The software integrates with desktop and mobile devices and offers management tools for call routing and user settings. By facilitating scalable and flexible voice services, this software addresses the need for reliable and unified communications within organizations seeking to reduce dependency on legacy telephony infrastructure and improve operational efficiency.
Lumen Unified Communications and Collaboration is a software that integrates voice, video, messaging, and conferencing capabilities into a single platform to support enterprise communication needs. The software enables users to connect and collaborate in real time across multiple devices and locations, facilitating seamless information sharing and productive teamwork. It features tools for instant messaging, file sharing, video meetings, and telephony, which help streamline business workflows and enhance responsiveness. The software addresses the business problem of fragmented communications by providing a unified solution that supports collaboration and operational efficiency, making it suitable for organizations seeking to improve connectivity among remote and onsite teams.
Lumen Cisco Hosted Collaboration Solution is a software that provides integrated communication and collaboration tools for businesses. The software offers features such as voice, video, messaging, conferencing, and mobility to support enterprise communications. It enables organizations to connect teams, manage interactions, and increase productivity by delivering unified communications through a cloud-based platform. The software addresses business needs for secure, scalable, and flexible collaboration, allowing users to work from various locations and devices. It aims to streamline communication processes and enhance operational efficiency by centralizing communication tools within a managed environment.
CenturyLink Government UCaaS is a software designed to provide unified communications as a service to government agencies. The software integrates voice, video, messaging, and collaboration tools into a single platform that enables efficient communication across multiple devices and locations. CenturyLink Government UCaaS assists agencies in streamlining operations by supporting remote work capabilities, secure connectivity, and scalability. The software offers features such as call management, secure conferencing, instant messaging, and integration with existing enterprise applications. It addresses the business need for a reliable and flexible communication solution that complies with governmental requirements and facilitates interdepartmental collaboration, contributing to improved productivity and organizational response times.
CommBox unifies customer engagements across digital channels into a single platform built with GenAI, empowering brands to automate at scale and free humans to focus on complex tasks. CommBox supports all digital channels such as: WhatsApp, SMS, Facebook Messenger, Facebook Pages, Instagram, WhatsApp, YouTube, Google Business Messages, Google My Business, and others.
CommBox offers out-of-the-box integrations to leading CRMs and can integrate with any system via API. CommBox seamlessly integrates with SAP C4C CRM, Salesforce, Microsoft Dynamics 365, Oracle Service Cloud, Priority ERP, Comeet and others.
Fusion Connect Midmarket Unified Communications as a Service is a software designed to streamline business communication by integrating voice, video, messaging, and collaboration tools within a single platform. This software aims to address the need for consistent and accessible communications across various devices and locations, supporting both remote and in-office work. It offers features such as hosted voice calling, video conferencing, messaging, and file sharing, with options for integration with existing business applications. By providing centralized management and scalable solutions, the software helps organizations enhance productivity, reduce the complexity of maintaining separate communication tools, and ensure secure connectivity for internal and external communications.
Streams by PanTerra Networks is a cloud-based unified communications and collaboration platform designed to support business communications in a secure, scalable environment. It combines voice, video, team messaging, SMS, file sync and share, and fax in a single interface accessible from desktop and mobile devices. Streams includes features such as integrated softphone, call recording, screen sharing, auto attendants, call queues, and conferencing. It also offers AI-powered tools like the Luna virtual receptionist and Admin AI portal. Streams supports CRM and app integrations, detailed analytics, and omnichannel contact center capabilities including chat, email and social messaging. Built to enhance operational efficiency across distributed teams, Streams enables real-time communication and collaboration while supporting quality management and workforce automation features for enterprise environments.
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
