Midmarket Unified Communications as a Service, North America Reviews and Ratings
What is Midmarket Unified Communications as a Service, North America?
Unified communications as a service (UCaaS) for the midmarket — defined as organizations with between 100 and 999 employees, and typically $50 million to $1 billion in revenue — includes cloud solutions intended to improve user productivity and enhance collaboration. Gartner defines UC solutions as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices. Cloud delivery of UC functions is characterized as provisioning services on shared infrastructure (for example, data centers, racks, common equipment and blades). Cloud delivery also uses shared tools (for example, provisioning, performance and network management tools); per-user-per-month pricing; and elasticity to dynamically add and remove users.
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Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
101VOICE provides cloud-based communication solutions, focusing on Unified Communications as a Service (UCaaS). Since 2009, 101VOICE has developed and delivered a platform tailored to the needs of modern enterprises, with a particular focus on serving educational institutions, state and local governments, and healthcare organizations. Our services integrate with Cisco Call Manager, help with Migration from Mitel, enabling seamless connectivity and enhanced productivity.
A key component of our offering is the Voice Border Element (VBE), which enhances network reliability and security through features such as LTE failover and intelligent traffic routing. This ensures continuous connectivity and optimal performance, even in challenging conditions.
101VOICE prioritizes reliability, with a commitment to high uptime & robust security measures. Compliance with industry standards ensures that our solutions meet the necessary security requirements supported by our dedicated US-based team.
Intermedia provides AI-powered cloud communications and collaboration solutions to over 150,000 businesses globally. Its integrated platform includes voice, video conferencing, chat, SMS, contact center, business email, file sharing, security, archiving, and more – all accessible from virtually any location or device through a single, secure, and reliable system. Intermedia helps simplify IT operations by offering an integrated portfolio that reduces the need for multiple vendors. Flexible month-to-month contracts, consolidated billing, and centralized administrative control further streamline management. As a partner-first company, Intermedia supports more than 7,500 channel partners with programs and tools that enable them to manage and deliver services under their own brands.
Bell is a significant communications business based in Canada. Established in Montreal in 1880, the company excels in providing a range of advanced services spanning broadband wireless, internet, television, media, and business communications. Bell delivers its services throughout Canada with a focus on enhancing the available communication methods and devices. The company is owned entirely by BCE Inc. Bell has also introduced the Bell for Better initiative, demonstrating its commitment to social and economic prosperity, with a primary focus on Canadian mental health through awareness and anti-stigma campaigns.
Windstream Holdings operates as a private communication and software organization. It provides businesses in the United States with high-capacity bandwidth, transport services and managed communication services such as SD-WAN and UCaaS. Furthermore, the company delivers premium broadband, entertainment and security services through an advanced fiber network and offers 5G fixed wireless service. These services are predominantly targeted towards consumers and small to mid-sized businesses, primarily based in rural regions across 18 States. Through Windstream Wholesale, the company also establishes partnerships with carriers, content and media providers, federal government agencies and large-scale companies to provide custom wave and transport solutions.
Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Since 2013, CommBox has been enhancing the way brands and consumers communicate on digital channels. CommBox unifies customer engagements across digital channels into a single platform built with GenAI, empowering brands to automate at scale and free humans to focus on complex tasks.
Over 300 organizations across insurance, finance, retail and others, utilize our AI-driven omnichannel platform to increase efficiency and cut operational costs while delivering exceptional customer experiences.
Fusion Connect provides cloud communications services designed to simplify business operations. We develop communication and collaboration solutions tailored to customer needs, including managed connectivity, network access, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams. As a Morgan Stanley company, Fusion Connect focuses on building, implementing, and supporting customized solutions with uptime performance supported by a service guarantee.
Five9 is a provider of cloud contact center solutions, delivering cloud-based innovation to over 2,000 customers globally and managing numerous customer engagements each year. The solutions offered by Five9 focus on digital engagement, analytics, workflow automation, workforce optimization, and artificial intelligence, all in the interest of enhancing customer experience. Highlighting reliability, security, compliance, and scalability, the Five9 platform is designed to amplify the efficiency of both agents and supervisors, bridge the gap between the contact center and the rest of the business, and facilitate measurable business outcomes, including greater revenue and improved customer trust.
XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence.