"Great functionality, terrible implementation approach"

Submitted
3.0
3.0
Overall User Rating

Product(s): Ivanti AppStation (Legacy)

Overall Comment:"The functionality of the product seems great, the knowledge and approach of the Implementation team is terrible"

Lessons Learned

Description
Description

Please rate your overall experience with this vendor

3.0
Description
Description

Create a headline summary of your review.

Great functionality, terrible implementation approach

Description
Description

What do you like most about the product or service?

You have a high degree of flexibility and control over the devices. you are able to setup policies to automate many tasks

Description
Description

What do you dislike most about the product or service?

The product is great, the implementation specialist we worked with is not very knowledgeable and there does not seem to be any project plan they work to

Description
Description

What one piece of advice would you give other prospective customers?

Try and do as much of the implementation as you can, as working with the Mobile Iron implementation team is infuriating

Description

Deployment architecture

Hybrid Cloud and On-premises
Description

Go-live Year

2018

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Improve compliance & risk management
  • Improve business process agility
  • Create internal/operational efficiencies
  • Improve business process outcomes
  • Other...
Description
Security
Description

Which other vendors did you consider in your evaluation?

  • Microsoft
  • Citrix
Description

What were the key factors that drove your decision?

  • Strong services expertise
  • Breadth of services
  • Overall cost
  • Pre-existing relationships
Description

Evaluation and contract negotiation

5.0
Description

Ability to understand your organization's needs

4.0
Description

Timely and complete response to product questions

5.0
Description

Pricing and contract flexibility (pricing and terms)

4.0
Description

How satisfied is your organization with the value the product provides for the money spent?

2.0

Integration & Deployment

1.0
Description

What was your implementation strategy?

Worked with both the vendor and 3rd-party service providers
Description

Name of 3rd-party service provider(s)

-
Description

How long did your deployment take?

0 - 3 months (<3)
Description

Integration and deployment

1.0
Description

Availability of quality 3rd-party resources (integrators, service providers, etc.)

3.0
Description

Ease of integration using standard APIs and tools

4.0
Description

Quality and availability of end-user training

4.0
Description

Ease of deployment

1.0

Service & Support

2.0
Description

Service and support

2.0
Description

Timeliness of vendor's response

4.0
Description

Quality of technical support

1.0
Description

Quality of peer user community

Description

Did your organization purchase a support package from the vendor?

No

Product Capabilities

5.0
Description

Product capabilities

5.0
Description

Version number(s) currently in use in your organization

Release 56

Additional Context

Description

How frequently do you use this product or service?

Weekly
Description

How extensively is this product or service being used in your organization?

Specific divisions, regions, or business units
Description

In which region(s) did your deployment take place?

  • Asia/Pacific
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply.