Overall experience with
How helpful reviews are selected
Favorable Review
Product: Perfecto Platform
Spotlight on Perfecto Team's Unbeatable Customer Relations and Support
Likes and dislikes about
likes
1. The perfecto team is great at communicating with us - rather than a customer/provider relationship, it feels almost akin to a team relationship. 2. The perfecto team makes every effort to help us fill any gaps or requests that come up. 3. The perfecto documentation is very thorough - a lot of the time, questions can be answered simply by reading their articles.
April 9, 2025
dislikes
Perfecto can be very slow, and often tests will fail intermittently with very little feedback. Often, I can execute a test script and it will work, walk away for a while and rerun the same script and it will fail. There is usually a good reason, but the reason is often not obvious to the user. Another pain point is that often the running script will get hung up, and the live stream will continue to run without explanation; this can cause further confusion, because if one is to rerun the test, it will fail because the device is already in use, but no feedback is given. This required constant vigilance in monitoring the cloud platform to monitor exactly what is going on. Lastly, Perfecto times out frequently and logs the user out. I do appreciate the intention of keeping the user session safe, but I feel that the timeout is too frequent. Perhaps a user-defined option for this time would be a good solution.
May 10, 2024
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