Overall experience with
How helpful reviews are selected
Favorable Review
Product: Braze Customer Engagement Platform
A powerful platform backed-up by a great client support
Critical Review
Product: Braze Customer Engagement Platform
Braze caters to main different channels, but could use improvement with functionality.
Likes and dislikes about
likes
Powerful tools for building emails, in-app messages and other communications that are engaging. Strong data integration and a team that is available to find solutions to even our very specific integration requests.
March 31, 2026
dislikes
1. The interface is not user friendly 2. Would love to utilize a creative asset portal that lets our creative team directly upload and house copy and image assets in the tool so it makes it easier to input in a campaign 3. Segmentation is not straight forward, and we've ran into issues where we realize our full audience is actually not getting hit with touches when we had thought it was
May 23, 2023
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