Payroll: it shows exactly what has changed for each individual from cycle to cycle, so I can easily flag any issues Reviews: Very easy to set up and to customize, and able to set different due dates for different aspects of the review process (and set different forward facing and internal due dates) Spend/Finance: Can't say enough about how nice it is to manage our credit cards, expenses, and reimbursements all from our HR platform. It's one of their newer offerings so there are improvements that could be made, but it's still a huge step up for us from how we were managing these, from both the admin side and employee user experience.
January 19, 2026
I dislike the lack of accountable human presence during onboarding and in customer service. I have not had one positive experience with the customer support team, and have been on hold for a literal 6 hour wait to try to fix an imperative issue. Furthermore, the only solutions that are ever given are references to articles or instructions from articles. There is no one on CS that does anything above or beyond telling you what to do from the text book answers or referring them to you.
December 10, 2025